Mohamed Shaha Yusuff
Nagore, Nagapattinam,India
Summary
Dynamic professional with a strong foundation in effective communication and customer service excellence, complemented by proven leadership capabilities and self-motivation. Demonstrates adaptability and flexibility in diverse environments, ensuring punctuality and reliability in all tasks. Committed to team collaboration and deadline management, with a quick learning ability that supports continuous improvement and career advancement.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Accountant
TAMIL NADU JEWELLERS LLC
Deira, UAE
12.2020 - 06.2025
- Managed daily operations in wholesale jewellery environment.
- Maintained customer accounts using Suntech business management software.
- Handled billing for purchases, sales, and company bank accounts.
- Executed buying and selling processes for gold transactions.
- Demonstrated knowledge of customs declarations for gold and currency at Dubai Customs.
- Streamlined payroll processing to eliminate errors.
- Assisted in developing and controlling costing and pricing systems for business goods.
- Prepared detailed tax returns to ensure accurate filing.
Mobile Technician
OPPO MOBILES TAMIL NADU PVT. LTD
Chennai, India
08.2018 - 10.2019
- Maintained daily call reports and service centre operations.
- Resolved customer mobile issues for Oppo devices.
- Repaired warranty, out-of-warranty, and void cases to ensure satisfaction.
- Diagnosed issues on mobile devices before executing warranty repairs.
- Provided repair estimates to customers when applicable.
- Conducted quality checks on repaired mobiles prior to dispatch.
Mobile Technician
JEEVES CONSUMER SERVICE PVT. LTD
Chennai, India
06.2017 - 08.2018
- Coordinated daily processes to ensure efficient task execution.
- Verified mobile phone data provided by Flipkart for accuracy.
- Conducted testing of replacement mobiles using specified codes.
- Identified and documented issues affecting mobile phones.
- Confirmed problems in mobiles and reported findings to the team.
- Maintained validated reports for future reference.
Service Engineer
RUN SERVICE INFOCARE PVT. LTD
Chennai, India
07.2014 - 07.2017
- Company Overview: AUTHORIZED SERVICE CENTER for all mobile phone brands
- Coordination for complete task and daily process
- Coordination with other staffs and department to fulfill customer needs and satisfaction
- Entry level screening the assigning inputs
- Observe the problem caused to mobile phones
- Need to replace parts taken by part request
- Repairing in L2 level.
- Finally repaired mobile phones checked by the quality control then dispatched to customer.
- AUTHORIZED SERVICE CENTER for all mobile phone brands
Education
B.TECH - Electrical and Electronics Engineering
RVS College of Engineering And Technology
Karaikal, Pondicherry 06.2010 - 04.2014
Skills
- Effective communication skills
- Customer service excellence
- Team collaboration
- Deadline management
- Adaptability and flexibility
- Quick learning ability
- Self-motivation
- Leadership capabilities
- Punctuality and reliability
Languages
Tamil
English
Beginner - Hindi
Beginner - Malayalam
Declaration
I hereby declare that all the above information are true to the best of my knowledge.
Personal Information
- Passport Number: Y1050736
- Father's Name: H. Pakkiri moideen
- Date of birth: 12/11/92
- Gender: Male
- Nationality: Indian
- Marital status: Married
Timeline
Accountant
TAMIL NADU JEWELLERS LLC
12.2020 - 06.2025
Mobile Technician
OPPO MOBILES TAMIL NADU PVT. LTD
08.2018 - 10.2019
Mobile Technician
JEEVES CONSUMER SERVICE PVT. LTD
06.2017 - 08.2018
Service Engineer
RUN SERVICE INFOCARE PVT. LTD
07.2014 - 07.2017
B.TECH - Electrical and Electronics Engineering
RVS College of Engineering And Technology
06.2010 - 04.2014
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