Mohamed Shokry
MBA. Business Development Manager
Dubai
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base., with over 12 years of experience in different fields in 4 different countries, who has proven an ability to enhance the operational efficiency, customer experience, and ultimately, the profitability of businesses. Has managed an international franchise with over 100 employees, led a smooth transition to digital learning and succeeded to double turnover and surpass all financial targets for 4 consecutive years.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Associate Director
Berlitz UAE
Dubai
11.2016 - Current
- Drove sales to a 20% increase in 2016-17 to reach over 3.6 million
- Attained highest sales among all the GCC Berlitz franchises for 3 consecutive years
- Led the center to score an excellent 98% in the international Berlitz quality audit in 2017
- Increased customer retention by over 17% by implementing promotional retargeting campaigns, loyalty programs, and establishing relationships
- Cultivated relationships with schools & corporations toto grow market share
- Led teams of up to 60 personnel, supervising daily performance as well as training and improvement plans
Sales Consultant
Berlitz UAE
Dubai
06.2015 - 11.2016
- Managed retail customers’ expectations, conducted a needs analysis and exceeded sales targets by 15%.
- Built and managed strong sales pipelines, leveraging CRM, Social-media marketing & emailing.
- Surpassed the average sales conversion rate by 20%.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory
Learning and Development Manager
Berlitz Libreville
Libreville
06.2013 - 05.2015
- Recruited, trained and managed a team of 40 teachers
- Collaborated with the Berlitz corporate team and ensured the franchise gained and maintained the international quality standard
- Managed 10 corporate training projects with the Gabonese government
- Conducted annual performance appraisals and guaranteed excellent performance with an impressive average of 3.9/5 for all teachers.
Corporate Trainer
Berlitz Egypt
Cairo
11.2010 - 06.2013
- Designed, planned and executed corporate training programs, specializing in business English and soft skills
- Taught over 1000 hours of adult classes, teaching Business, General and Conversational English courses
- Created and customized curriculums to suit corporate clients and VIP students.
- Collected information about company objectives and employee deficiencies in order to assess training needs
Peacekeeper
United Nations Hybrid Mission, Darfur, UNAMID
Darfour
11.2009 - 11.2010
- Served as a peacekeeper & interpreter in united nations mission in DARFUR
- Liaised with 45 communication officers to assure the safety of all military staff and convoys.
International Sales Representative
Amecho Tech
Cairo
06.2008 - 04.2009
- Initiated telemarketing activities and sold products over the phone
- Achieved monthly sales target for 9 consecutive months
- Retained 60% of clients and brought in 24 new clients resulting in increased revenue and improved customer satisfaction scores.
Education
MBA - Business Administration And Management
University of Birmingham, Birmingham Business School
Birmingham, UK 10.2019 - 07.2021
Bachelor of Arts - English Literature and Linguistics
Ain Shams University
Egypt 09.2005 - 05.2009
Skills
Strategic Planning
Accomplishments
- Achieved highest sales in GCC 2017 and 2018.
- Accomplished a 98% quality audit score.
- Awarded Medal of Honor from UNAMID,
- Awarded Honorary certificate from Egypt’s ministry of Defense 2009.
Certification
Management Consulting
Timeline
Management Consulting
05-2022
MBA - Business Administration And Management
University of Birmingham, Birmingham Business School
10.2019 - 07.2021
IELTS score 9
10-2019
Associate Director
Berlitz UAE
11.2016 - Current
Sales Consultant
Berlitz UAE
06.2015 - 11.2016
Learning and Development Manager
Berlitz Libreville
06.2013 - 05.2015
Corporate Trainer
Berlitz Egypt
11.2010 - 06.2013
Peacekeeper
United Nations Hybrid Mission, Darfur, UNAMID
11.2009 - 11.2010
International Sales Representative
Amecho Tech
06.2008 - 04.2009
Bachelor of Arts - English Literature and Linguistics
Ain Shams University
09.2005 - 05.2009
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