Hi, I’m
Mohamed soliman
TEAM leader
Dubai,U.A.E
Summary
Hard-working Team Leader with 11 years of experience in IT support field including 5 years of leading position . skilled at training and coaching high-performing employees ,Builds positive rapport, inspires trust and guides teams to achieve organizational goals. Strong facilitator, trainer and mentor.
Overview
11
years of professional experience
5
years of post-secondary education
1
Certification
Work History
MOHAP Dubai
EUS Team Leader
01.2022 - Current
Job overview
- Lead a team of EUS in the ministry HQ and external Medical districts.
- Plan, direct, and coordinate activities of employees in EUS team to ensure adherence to company policies and procedures .
- providing direct support to VVIP clients ex : H.E minister of MOHAP .
- Oversee the maintenance and operation of all computer hardware and software systems .
- Ensure that all IT equipment is properly installed and configured.
- Train new employees on the use of all IT systems and software.
- Respond to user inquiries regarding computer software and hardware operation to resolve problems.
- Prepare reports for upper management detailing the status of all ongoing projects
- Manage vendor relationships and negotiate contracts for the purchase of all IT-related equipment and services.
- Monitor EUS projects deadlines and milestones, ensuring that projects are completed on time and within budget.
- Coordinating with Other Backend team leaders like security , network , system , database , cabling , assets , procurement and service desk to make sure that all IT Operation services are running smoothly .
- Coordinating with Project managers and Project coordinators for new projects .
- handling EUS team shift roster , attendance MGMT and leave schedule plan.
- Managing EUS team escalations and technical advising .
ADCBdubai, United Arab Emirates
EUS Team leader
01.2018 - 12.2021
Job overview
- Lead a team of EUS in ADCB Bank Group .
- Plan, direct, and coordinate activities of employees in EUS team to ensure adherence to company policies and procedures .
- providing direct support to VIP clients ex: Bank CEO .
- Oversee the maintenance and operation of all computer hardware and software systems .
- Ensure that all IT equipment is properly installed and configured.
- Train new employees on the use of all IT systems and software.
- Respond to user inquiries regarding computer software and hardware operation to resolve problems.
- Prepare reports for upper management detailing the status of all ongoing projects
- Manage vendor relationships and negotiate contracts for the purchase of all IT-related equipment and services.
- Monitor EUS projects deadlines and milestones, ensuring that projects are completed on time and within budget.
- Coordinating with Other Backend team leaders like security , network , system , database , cabling , assets , procurement and service desk to make sure that all IT Operation services are running smoothly .
- Coordinating with Project managers and Project coordinators for new projects .
- handling EUS team shift roster , attendance MGMT and leave schedule plan.
- Managing EUS team escalations and technical advising .
UNB Bankdubai, United Arab Emirates
Senior IT Support Engineer
02.2016 - 12.2017
Job overview
- Installed new software for users and monitored version and patch update requirements.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Tested function of peripheral equipment and completed quality repairs.
- Delivered reliable, high quality technical support to the Bank users daily.
- Handling Desktop Support and IT project Coordination using BMC ticketing system.
- Implement and support PC's, , LAN/WAN, Microsoft Desktop products and application, Core Banking application and also laise with users at Head Office and branches to provide new solutions in order to ensure high availability, minimize downtime and improve customer service. Walk customers through installing applications and computer peripherals
- Provide technical help to problems related to 6000 + PC's, workgroup, peripherals, MAC and desktop applications and to ensure Coordinate with users in branches, Head Office and ITD to implement new projects to ensure availability of new services to our customers
- Interact with vendors in S/W, H/W installation and problem resolution
- Liase with the supplier to ensure that the faulty system is either repaired or replaced Record technical issues and solutions in logs within the optimum time.
E-Business applicationsdubai, United Arab Emirates
IT Support Engineer
01.2014 - 01.2016
Job overview
- responding to technical support calls from end users of computers and software applications setting up and installing new computers, networks and software.
- setting up user accounts and profiles on the network
- installing updates, known as patches, to software applications
- installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
- diagnosing and fixing network problems and hardware or software faults
- maintaining inventories of hardware and software
- managing backups of servers, in case of data loss keeping a record of issues and faults along with solutions, for future reference.
TE Data cairo, Egypt
Enterprise network support Engineer
09.2012 - 12.2013
Job overview
- Responsible for providing a consolidated point of contact for providing support; using various network tools,
- Monitor network functions and activities continuously for issues.
- Respond to trouble tickets in a timely manner; research and resolve issues within scope of responsibility,
- Escalating issues outside scope to appropriate department
- Placing urgency on any issues that may adversely impact systems
- Document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures
Education
Menoufia UniversityEgypt
Bachelor of Engineering from Telecommunication and electronic
06.2005 - 06.2010
PMIUSA
Diploma from Project Management ( PMP )
Skills
- Process improvement
- Client support
- Employee performance reviews
- Resource allocation
- Customer relationship management
- Employee coaching and mentorship
- Team supervision
Languages
Arabic
Native
English
Fluent
Certification
- PMP 6th Edition (Certified)
- ITIL V4 Foundation (Certified )
- Cisco Certified Network Professional (CCNP ) routing
- Cisco Certified Network Associate (CCNA)
- MCSA .
Additional Information
email address : Eng.hamdi1988@gmail.com
Mobile Number :+971 55 96 55951
Address : Dubai , UAE .
Timeline
EUS Team Leader
MOHAP
01.2022 - Current
EUS Team leader
ADCB
01.2018 - 12.2021
Senior IT Support Engineer
UNB Bank
02.2016 - 12.2017
IT Support Engineer
E-Business applications
01.2014 - 01.2016
Enterprise network support Engineer
TE Data
09.2012 - 12.2013
Menoufia University
Bachelor of Engineering from Telecommunication and electronic
06.2005 - 06.2010
PMI
Diploma from Project Management ( PMP )
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