Mohamed Soliman
Dubai
Summary
Professional Business Analyst with solid experience in data analysis, process improvement, and strategic planning. Strong focus on team collaboration and achieving results, adapting to changing needs with ease. Skilled in data visualization, stakeholder communication, and project management. Known for analytical thinking, problem-solving, and reliability in delivering impactful solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Analyst Consultant
Neogen
09.2023 - 05.2025
- Optimized Salesforce by performing monthly enhancement deployments from UAT to Production and preparing release notes for management and end Users.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Responsible for onboarding and offboarding Users while assigning the appropriate profiles, roles and permission sets.
- Created sandboxes for User testing and performed refreshes on a quarterly basis.
- Enhanced Salesforce configurations to align with policy requirements, resulting in improved team collaboration and operational efficiency.
- Managed the Salesforce security model by updating sharing rules, queues and public groups.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Salesforce Admin/Business Analyst
Disney
09.2021 - 09.2023
- Implemented Pardot to Salesforce – Unlimited Edition instance to boost sales with precise campaigns.
- Configured Pardot to communicate with event attendees and capture attendance metrics.
- Managed lead sales pipeline stages from lead generation to closing.
- Lead Pardot implementation that generated $500 million in sales.
- Worked with the Sales team to build picklist fields to capture loss reasons for future follow up opportunities.
- Partnered with cross-functional teams to streamline CRM processes, fostering a unified approach that enhanced operational efficiency.
- Provided training sessions for staff on Salesforce best practices, empowering teams to utilize the system effectively for better outcomes.
- Configured territory assignment rules to assign accounts and opportunities to specific territories based on predefined criteria.
- Collaborated with the Dev team to integrate multiple instances into one by utilizing REST API Integrations and AWS.
- Reduced costs through meticulous budget management and cost-benefit analysis for each project phase.
Salesforce Administrator/Agile Product Owner
CADCA
07.2021 - 12.2021
- Evaluated CADCA's business processes and provided best practice recommendations to implement efficient ways to utilize Salesforce.
- Configured and integrated Salesforce with Classy to improve and capture fundraising KPIs.
- Collaborated with the Fundraising and Accounting teams by generating reconciliation reports to confirm data accuracy.
- Managed the onboarding and offboarding process by building a User matrix to apply the appropriate role, profile and permission sets.
- Created and manage custom Salesforce objects, fields, formulas, validation rules, and page layouts.
- Created FAQ documents and provided weekly training to end Users and key stakeholders.
- Enhanced data-driven decision-making by establishing centralized Salesforce data management system that provided real-time insights into sales trends.
Salesforce Business Analyst
Bloomberg Philanthropies
01.2021 - 07.2021
- Configured Salesforce features, enhancing user management and security settings.
- Developed reports and dashboards, aiding senior leaders in data-driven decisions.
- Scheduled monthly deployment process improvement meetings with the Dev team.
- Analyzed user requirements to design insightful dashboards, providing senior leaders with actionable data for informed decision-making.
Salesforce Analyst / Admin
Cushman Wakefield Inc.
08.2019 - 12.2020
- Managed user lifecycle for 30,000 Salesforce users, ensuring seamless operations and efficient updates.
- Lead weekly Salesforce releases, optimizing performance and ensuring error-free deployments.
- Collaborated with the Marketing team and third-party vendors to integrate Marketing Cloud.
- Developed reports to track service metrics, improving data-driven decision-making.
- Trained users on Marketing Cloud, boosting platform adoption and user proficiency.
Senior Salesforce System Administrator
David Lynch Foundation
12.2018 - 07.2020
- Enhanced Salesforce NPSP to streamline development processes, boosting efficiency.
- Digitized forms, improving program management and event coordination.
- Collaborated with 70+ employees to refine best practices and test Apex code.
- Generated donor reports using dashboards and Knime Analytics, aiding retention.
- Assisted Social Media team with Salesforce Marketing Cloud integration.
- Lead the transition to a Marketing cloud-based structure leading to a 25% increase in marketing efficacy.
- Generated reports and metrics to identify KPIs and clean-up projects.
- Managed the integration of Marketing Cloud with third-party CRM systems while streamlining data flow and reducing the manual data entry by 60%.
- Streamlined Salesforce NPSP development processes, enhancing program management and achieving substantial improvements in user engagement.
- Managed Salesforce Communities and built User training documentation.
- Collaborated with Developers to build screen flows to enhance Community User experience.
System Analyst (HIM and Access Care)
St. John's Episcopal Hospital
08.2017 - 12.2018
- Supported Health Analytics with efficient reporting and SPARCS data submission.
- Managed Meditech and 3M systems for a 257-bed hospital, enhancing HIM operations.
- Resolved technical issues for end-users, improving system reliability.
- Enhanced HIM system functionality through process re-engineering.
- Generated comprehensive reports, aiding clinical and financial assessments.
- Streamlined reporting processes to enhance data accuracy, resulting in improved compliance with state health regulations.
Salesforce Administrator/BA
New York eHealth Collaborative (NYeC)
03.2015 - 07.2017
- Implemented invoice payment function with AWS and Salesforce integration.
- Used Alteryx to optimize Salesforce data processes and corrective actions.
- Delivered training sessions to leadership using Tableau insights.
- Collaborated with healthcare teams to integrate DocuSign and streamline project timelines.
- Streamlined data integration processes by collaborating with cross-functional teams, enhancing data accuracy and facilitating timely decision-making.
Education
Master of Public Administration -
Baruch College
Bachelor of Arts - undefined
St. John's University
Skills
- Project Management
- Data Analytics
- Microsoft Office Suite
- Salesforcecom
- Salesforce Lightning
- Marketing Cloud
- Tableau
- Alteryx
- Knime Analytics
- Conga
- DocuSign
- QuestionPro
- ServiceNow
- Workbench
- Confluence
- Jira
- Business Process Modeling
Certification
Salesforce Certified Administrator, 16732
LINKS
LinkedIn - linkedin.com/in/mohamed-soliman-6b485b7
ADDITIONAL EXPERIENCE
- Salesforce Administrator
- R1 RCM
- Chicago, IL
- Salesforce Project Coordinator
- NY eHealth Collaborative
- New York, NY
Languages
English
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Timeline
Business Analyst Consultant
Neogen
09.2023 - 05.2025
Salesforce Admin/Business Analyst
Disney
09.2021 - 09.2023
Salesforce Administrator/Agile Product Owner
CADCA
07.2021 - 12.2021
Salesforce Business Analyst
Bloomberg Philanthropies
01.2021 - 07.2021
Salesforce Analyst / Admin
Cushman Wakefield Inc.
08.2019 - 12.2020
Senior Salesforce System Administrator
David Lynch Foundation
12.2018 - 07.2020
System Analyst (HIM and Access Care)
St. John's Episcopal Hospital
08.2017 - 12.2018
Salesforce Administrator/BA
New York eHealth Collaborative (NYeC)
03.2015 - 07.2017
Bachelor of Arts - undefined
St. John's University
Master of Public Administration -
Baruch College
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