Mohamed Suhaib
Abu Dhabi
Summary
Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Overview
5
5
years of professional experience
Work History
IT Support Assistant
National corporation for tourism & hotel
Abu Dhabi, United Arab Emirates
01.2020 - Current
- Help Desk Support: Respond to and resolve technical issues reported by end-users through various channels such as phone, email, or ticketing system. This includes troubleshooting hardware, software, network, and peripheral problems.
- User Training: Conduct basic training sessions or create documentation to help users understand how to use specific software applications, hardware devices, or IT tools effectively.
- Software Installation and Configuration: Install, update, and configure software applications on users' computers as per company policies and guidelines.
- Hardware Setup and Maintenance: Assist in setting up and maintaining computer hardware, peripherals, and other IT equipment.
- Network Support: Assist with troubleshooting network connectivity issues, including Wi-Fi, LAN, and VPN problems.
- Data Backup and Recovery: Help users with data backup procedures and assist in data recovery when necessary.
- Hardware and Software Inventory: Maintain an accurate inventory of IT assets, including hardware and software licenses.
Event Organiser
BMS Event Mangement
Tamil Nadu, India
07.2018 - 08.2019
- Event planning, design and production while managing all project delivery elements within time limits.
- Liaise with clients to identify their needs and to ensure customer satisfaction.
- Conduct market research, gather information and negotiate contracts prior to closing any deals.
- Provide feedback and periodic reports to stakeholders.
- Propose ideas to improve provided services and event quality.
- Specify staff requirements and coordinate their activities.
- Cooperate with marketing and PR to promote and publicize event.
- Proactively handle any arising issues and troubleshoot any emerging problems on the event day.
- Conduct pre- and post – event evaluations and report on outcomes.
Education
Bachelor of Science - Computer Science
MS Univercity
India /2012 - /2015
Master of Science - Journalism and Mass Communication
MS Univercity
India /2015 - /2017
Skills
- Data entry
- Application support
- Troubleshooting proficiency
- Application installations
- Customer service expert
Languages
English
Fluent
Hindi
Upper intermediate
Malayalam
Advanced
Tamil
Native
Timeline
IT Support Assistant
National corporation for tourism & hotel
01.2020 - Current
Event Organiser
BMS Event Mangement
07.2018 - 08.2019
Bachelor of Science - Computer Science
MS Univercity
/2012 - /2015
Master of Science - Journalism and Mass Communication
MS Univercity
/2015 - /2017
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