MOHAMED SULTAN
Dubai,UAE
Summary
Dynamic professional with a robust skill set in team leadership, staff supervision, and goal-oriented execution. Demonstrates expertise in conflict resolution, operational efficiency, and customer experience enhancement. Proficient in MS Office, Microsoft Dynamics CRM, and web technologies including HTML, CSS, and JavaScript. Known for strong analytical skills and policy compliance, with a proven track record of enhancing productivity through effective time management and multitasking. Committed to continuous learning and development with a focus on multicultural sensitivity and resilience under stress.
Proactive and adaptable individual with exceptional leadership and communication skills, coupled with strong background in customer service and team management. Demonstrates ability to resolve conflicts and ensure passenger satisfaction seamlessly.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Cabin Supervisor
Emirates Airlines
Dubai
01.2014 - 05.2025
- Supervised multicultural onboard teams to ensure seamless in-flight service and operational readiness.
- Delivered consistent customer experience aligned with Emirates' global standards.
- Mentored and coached crew members, improving team performance and service efficiency.
- Handled incident management and conflict resolution with professionalism and composure.
- Ensured 98% compliance with aviation safety, quality, and service protocols across flights.
Assistant Store Manager
Apparel Group
Dubai
01.2012 - 01.2014
- Managed day-to-day retail operations, driving sales and enhancing customer satisfaction.
- Led performance tracking, assisted in strategic planning, and executed visual merchandising.
- Supported recruitment, training, and performance reviews to improve staff productivity.
Accountant
3MK For Auditing & Taxation
Cairo
01.2011 - 01.2012
- Processed financial statements, tax filings and budget reports for corporate clients.
- Ensured full compliance with local financial regulations and deadlines.
Receptionist
Reef Oasis Hotel
Sharm El Sheikh
01.2009 - 01.2010
- Delivered high-level guest service in a dynamic, high-traffic hospitality environment.
- Handled front desk operations, guest inquiries, and check-in/check-out procedures.
Education
Bachelor of Commerce - Finance
Ain Shams University
Cairo, Egypt 09.2006 - 01.2010
Skills
- Team Leadership & Motivation
- Staff Supervision & Development
- Goal-Oriented Execution
- Conflict Resolution & Supportive Leadership
- Operational Efficiency & Productivity
- Strong Analytical & Reporting Skills
- Policy Compliance & Quality Assurance
- Time Management & Multitasking
- Customer Experience (CX) Enhancement
- Problem Solving & Decision-Making
- MS Office (Word, Excel, PowerPoint)
- Microsoft Dynamics CRM
- Basic Python
- HTML
- CSS
- JavaScript
- Fast learner of new tools & business systems
- Multicultural sensitivity
- Leadership aptitude
- Resilience under stress
- Emergency procedures expertise
- Staff mentoring
Certification
- Full Stack Web Development - Udacity
- Diploma in Education Difficulties - Cairo University
- Emirates Cabin Crew Service Excellence Training
- Emirates Group Najm Chairman's Award for excellent customer service
Languages
Arabic
Native
English
Fluent
UAE Driving License
Valid
Personal Information
- Date of birth: 09/12/88
- Marital status: Married
Timeline
Cabin Supervisor
Emirates Airlines
01.2014 - 05.2025
Assistant Store Manager
Apparel Group
01.2012 - 01.2014
Accountant
3MK For Auditing & Taxation
01.2011 - 01.2012
Receptionist
Reef Oasis Hotel
01.2009 - 01.2010
Bachelor of Commerce - Finance
Ain Shams University
09.2006 - 01.2010
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