Mohamed Tabidy
Dubai,UAE
Summary
Driven individual with talent for communication and relationship-building. Possesses strong skills in media relations and strategic planning, coupled with creativity and problem-solving abilities. Aims to enhance public image and foster positive engagement with the management .
Committed to leveraging these skills to drive successful outcomes and build lasting professional relationships.
Overview
9
9
years of professional experience
Work History
Government Public Relations Officer
Emirates Holding Group
Dubai, UAE
09.2022 - 02.2025
- Obtain quarterly reports from the immigration / Labour office and tally sponsorships and re-submit to immigration / Labour office with relevant support documents
- Ensure that all relevant documents are submitted periodically to the immigration / Labour office with regard to cancelled / absconding employees in order to be deleted from the sponsorship list
- Monitor the renewal of permits and licenses including trade license, Company and staff documents, chamber of commerce certificates of registration, Ministry of Human resources documents for the company, etc
- Coordinate with HR Connect team and assist in any work related to Government relations
- Built strong networks within the industry, fostering beneficial partnerships and collaborations.
- Independent management of own diary, to visit all company locations in UAE
- Collaborated with marketing department to align PR objectives with overall business goals.
- Support and assist the business in staff visa issuing and cancellations
- Addressed negative reviews; improved overall public perception of brand.
- Regularly advise, update and communicate any new law changes, procedures and all change related to ministerial and governmental announcements to senior management
Senior Business Development and Public Relations
Brandwise Media and Marketing
Dubai
08.2019 - 08.2022
- Handling all the communications between the company and the clients.
- finishing all the company government documents and approval for our clients.
- Boosted public image for target audiences using multiple engagement platforms.
- Developed communication strategies to support business direction.
- Planned daily operations to focus team efforts on current priorities.
- Providing a creative digital marketing and BTL marketing services to our Clients.
- Being in touch with the clients to know if they are satisfied with the service and discuss
new ideas for the upcoming months. - Meeting the team daily for one hour to know about the daily task and the new trends in the
social medi
Business Development and Public Relation Executive
Strategic Holding
Dubai
09.2019 - 08.2020
- Developing effective marketing material with business decision makers and turning business prospects into buying customers
- Specializes in Exhibition, Events and Conferences ( AIM, IPS, Dubai International Government Achievement Exhibition & Future Cities Show - Dubai ) with Dubai Executive Council
- Convert new leads to an active clients
- Planning and Travelling for a business trip with the manager to meet with the concerned companies or related government offices to join our events
- Ensure all the clients are happy with the service, Raise and provide an immediate solution in case there's a complaint or problem to the management
Senior Customer Service and Call Center
Ministry of Culture and Knowledge Development
Dubai
01.2016 - 09.2019
- Resolve 300+ weekly customer inquiries via phone, email and face to face consistently exceeding targets
- Made 30+ outbound calls per day to follow up with customers
- Pioneered development of improved system for following up with unsatisfied customers
- Trained and mentored new employees on conflict resolution, AVAYA, JAVA and CRM
- Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management
- Achieved 95% average customer satisfaction rating to date
- Develop plans and supervise various departmental meetings and participate in various growth based campaigns
- Analyze and ensure better result to fulfill all business requirements
- Prepare daily regular reports by using CRM & AVAYA system
- Ensure compliance with applicable laws and company policies
- Assist Team leaders in reviewing forms and auditing responses and completing quality
Education
Diploma of Education -
Al Safa School
DubaiBBA - Business Administration
Abu Dhabi University (ADU)
Skills
- Excellent communication skills
- Team Player
- Relationship-building
- Stress management
- Public speaking
- Creativity and innovation
References
References available upon request.
Timeline
Government Public Relations Officer
Emirates Holding Group
09.2022 - 02.2025
Business Development and Public Relation Executive
Strategic Holding
09.2019 - 08.2020
Senior Business Development and Public Relations
Brandwise Media and Marketing
08.2019 - 08.2022
Senior Customer Service and Call Center
Ministry of Culture and Knowledge Development
01.2016 - 09.2019
BBA - Business Administration
Abu Dhabi University (ADU)
Diploma of Education -
Al Safa School
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