Mohamed Twalib

Spearhead pre-arrival guest communication (emails/PM) for seamless luxury experiences.

Executed upsell strategies that have generated over AED 100,000 YTD in additional revenue.

Resolve guest challenges with discretion and efficiency, maintaining brand loyalty.

Coordinate across departments to deliver exceptional service tailored to VIPs and long-stay guests.

Supported Night Audit and reporting tasks to ensure operational readiness.

• Used internal software to process reservations, check-ins and check-outs.
• Collected room deposits, fees, and payments.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

• Maintained well-organized mise en place to keep work consistent.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Planned and directed high-volume food preparation in fast-paced environment.
• Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
• Collaborated with staff members to create meals for large banquets.

• Created and implemented successful sales campaigns to drive leads and increase sales.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Recommended complementary purchases to customers, increasing revenue.