Mohamed Yakot
Dubai,UAE
Summary
Fintech and payments expert with over 10 years of experience in payment orchestration and merchant acquiring. Demonstrated success in managing global partnerships and implementing multi-currency payment strategies that enhance profitability. Expertise in customer success and commercial strategy, effectively connecting business, product, and technology teams to create innovative financial solutions.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer Success Manager - payment orchestration
Praxis Technology
Dubai, UAE
04.2023 - 09.2025
- Manage enterprise merchant relationships, overseeing onboarding, training, retention, and long-term loyalty strategies.
- Cultivate trusted partnerships with merchants through proactive communication and strategic account management.
- Identify and execute portfolio expansion opportunities to drive revenue growth across enterprise clients.
- Design and implement customer success strategies that maximize client value and business outcomes.
- Analyses tier-one merchant performance data and CS metrics, recommending process and system enhancements to improve approval ratios.
- Conduct financial performance reviews, uncovering opportunities to optimize profitability and minimize rejection errors.
- Lead multi-currency payment method integrations, enabling scalable global reach and cross-border efficiency.
- Drive up-sell and cross-sell initiatives to expand the adoption of fintech value-added services.
- Collaborate with legal, product, and engineering teams to deliver innovative payment solutions, optimize PSP/payment setups, and strengthen risk controls.
Assistant Relationship Manager - payroll solutions
Emirates Islamic Bank
Dubai, UAE
03.2022 - 04.2023
- Developed and managed Key Government and Corporate Payroll relationships to enhance performance.
- Expanded customer relationships to maximise Bank products and identify new business opportunities.
- Increased Sales channel productivity through acquisition of new customers.
- Supported and mentored new employee banking team members for skill enhancement.
- Initiated micro-marketing activities, including kiosks and cold calling, to drive engagement.
- Ensured high service standards for all corporate partners consistently.
- Analysed customer data to pinpoint areas for improvement in client experience.
Merchant Relationship Manager - Payment
Tiybr Payments
Dubai, UAE
04.2021 - 02.2022
- Promoted NI and Magnati products to merchants and retailers across UAE, securing new business partnerships.
- Acquired new merchants through cold calls, networking, online research, and partner referrals.
- Managed merchant portfolio, including POS, Pay by Link, and e-commerce payment gateway services.
- Maintained relationships with merchants to drive growth and achieve sales targets.
- Developed sales schedules for servicing team and reported results to head of business.
- Resolved merchant issues and provided troubleshooting support.
- Conducted follow-ups for recovery of charged-back transaction amounts from merchants.
- Designed and delivered impactful presentations to facilitate deal closures.
Islamic Finance Executive
Abu Dhabi Islamic Bank, ADIB
Dubai, UAE
09.2020 - 03.2021
- Cultivated strong relationships with business entities to drive sales of Personal Finance products.
- Conducted site visits to secure business deals in accordance with ADIB policies.
- Prepared and reviewed Standard Credit Applications for efficient processing.
- Sold additional banking products based on client needs and opportunities.
Relationship Sales officer
RAKBANK
Dubai, UAE
12.2019 - 07.2020
- Marketed and sustained banking products through strategic company partnerships.
- Acquired new business while strengthening existing customer relationships.
- Conducted promotional activities, including group meetings and road shows, to meet sales targets.
- Achieved growth and sales targets as agreed with the relationship manager.
- Forecasted sales based on necessity and provided weekly competitor analysis and MIS feedback.
Merchant Acquiring Relationship Manager
National Bank of Egypt, NBE
, Egypt
08.2018 - 05.2019
- Responsible for driving the development and implementation of sales strategy in the assigned area to acquire new merchants and maintain existing merchants
- Promote and present digital payment solutions (POS, E-commerce VISA QR code) and other banking products to merchants as per their business needs
- Lead, manage and build the merchant acquiring sales team
- Develop relations and strategies with partners to ensure continuous growth and enhance the Sales volume
- Assist branches staff in maximizing acquiring portfolio by attracting new clients to the bank
- Train the merchant staff on the product as and when required
- Review day-to-day reports to monitor merchant transactions, volume and identify key areas of focus and problem-solving customer concerns
- Manage the daily Merchant's requests as terminal replacements, additions, maintenance and updates
- Assist the processing department in the collection of chargebacks and communicates with Visa / MasterCard's organizations if necessary
- Initiate innovative ideas and value-added services
- Internal trainer for digital products and financial inclusion.
Liabilities Relationship Officer
Ahli United Bank
Alexandria , Egypt
12.2016 - 08.2018
- Managed a high net customer portfolio, driving growth through targeted marketing of bank products.
- Sold various financial products, including loans, credit cards, and interest-bearing accounts.
- Oversaw global customer portfolio management within branch to ensure client satisfaction.
- Resolved customer complaints efficiently to uphold service standards.
Customer Service Officer
CIB & Citi Bank Egypt
Alexandria, Egypt
03.2015 - 10.2016
- Expanded sales department portfolio through indoor and outdoor sales initiatives.
- Increased CIB visibility by engaging clients in main offices to promote personal loans and credit card products.
- Cross-sold products while strengthening relationships with existing customers.
- Assessed customer needs to recommend suitable financial solutions.
- Resolved customer issues and objections effectively.
- Achieved sales targets while supporting Sales Manager in identifying potential customers and generating sales opportunities.
Senior Customer Service Advisor
Orange Egypt
Alexandria, Egypt
08.2011 - 12.2014
- Welcomed customers to the customer centre, ensuring a positive first impression.
- Managed complaints and inquiries, providing effective solutions to enhance service experience.
- Achieved sales targets for orange products and services through strategic selling techniques.
- Coordinated with departments to resolve complex customer complaints efficiently.
- Discussed product offerings with customers to ensure satisfaction and address needs.
- Conducted follow-ups on unresolved inquiries, maintaining high levels of customer engagement.
- Oversaw corporate customer portfolio management within the branch, enhancing client relationships.
- Trained new team members in branch procedures and customer service excellence.
Senior Insurance Consultant
National Insurance
, Egypt
11.2010 - 05.2011
- Conducted customer interviews to assess financial status and define investment objectives.
- Developed tailored financial investment plans based on customer discussions.
- Established new accounts by effectively organising daily schedules for outreach.
- Managed existing accounts through regular communication and service provision.
- Addressed customer issues and objections to enhance satisfaction and retention.
- Administered customer portfolios, including policy renewals and modifications.
- Achieved sales targets consistently through strategic planning and execution.
- Trained new team members, providing ongoing field support for successful integration.
Insurance consultant
Chubb life insurance, ACE Life
, Egypt
06.2009 - 09.2010
- Conducted customer interviews to assess financial status and objectives.
- Developed tailored financial investment plans based on individual needs.
- Provided expert advice on investment types, funding sources, and earnings distribution.
- Resolved customer issues efficiently to maintain satisfaction and achieve targets.
Education
BSc - Commerce, Finance & Accounting
Alexandria University
Egypt 09.2005 - 09.2009
Skills
- Fintech & Payments Strategy (Pay-in, Pay-out, Orchestration)
- FX Exposure Monitoring & Profitability Analysis
- Partner & Merchant Relationship Management
- Stakeholder Collaboration (Sales, Product, Engineering, Legal)
- Leadership, Training, and Process Scalability
- Ability to teach and mentor
- Multicultural awareness
- Sales Management
- CRM Software (HubSpot, Tableau, Jira)
Certification
- Fintech First from Mastercard Academy
- Coaching Skills for Managers from e-EIBFS
- Data Literacy Program (Associates) from ENBD Academy
- Islamic Liability Products from e-EIBFS
- Business Development Foundations from LinkedIn
- Key Account Management from LinkedIn
- Payment card industry from NBE
LANGUAGES
Arabic Native
Native
English Fluent
Fluent
References
References available upon request
Timeline
Customer Success Manager - payment orchestration
Praxis Technology
04.2023 - 09.2025
Assistant Relationship Manager - payroll solutions
Emirates Islamic Bank
03.2022 - 04.2023
Merchant Relationship Manager - Payment
Tiybr Payments
04.2021 - 02.2022
Islamic Finance Executive
Abu Dhabi Islamic Bank, ADIB
09.2020 - 03.2021
Relationship Sales officer
RAKBANK
12.2019 - 07.2020
Merchant Acquiring Relationship Manager
National Bank of Egypt, NBE
08.2018 - 05.2019
Liabilities Relationship Officer
Ahli United Bank
12.2016 - 08.2018
Customer Service Officer
CIB & Citi Bank Egypt
03.2015 - 10.2016
Senior Customer Service Advisor
Orange Egypt
08.2011 - 12.2014
Senior Insurance Consultant
National Insurance
11.2010 - 05.2011
Insurance consultant
Chubb life insurance, ACE Life
06.2009 - 09.2010
BSc - Commerce, Finance & Accounting
Alexandria University
09.2005 - 09.2009
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