MOHAMED YASSIN
Dubai
Summary
Enthusiastic "Customer Relations Specialist" with 9 years of experience in the customer service industry. Proven track record of achieving numbers, reaching targets, building rapport and going beyond customers' expectations. Addressing customer concerns in a timely manner to be able to achieve customer satisfaction and keep loyal customers.
Overview
8
8
years of professional experience
Work History
Front Office Executive
Soul Senses Spa & Wellness
Dubai
10.2023 - Current
- Greeted customers, answered inquiries and directed them to the appropriate department.
- Provided customer service support to clients over the phone and in person.
- Organized incoming mail and distributed it accordingly.
- Maintained a clean reception area by tidying up furniture, magazines, and other items.
- Organized filing systems for patient records and other documents according to company standards.
- Processed payments from patients for services rendered using cash, credit cards or checks.
- Created reports based on data collected from front desk activities such as customer visits, appointment schedules.
- Assisted with setting up meetings between clients and staff members when required.
- Ensured that visitors comply with safety regulations before entering the premises of the organization.
- Tracked daily attendance records of employees coming into work each day.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
Customer Service Representative
AT&T Inc. Outsourcing Concentrix
Cairo
07.2022 - 09.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Strengthened customer retention by offering discount options.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Sales Supervisor
National Service Products Organization
Cairo
08.2017 - 06.2022
- Understand customer needs, and offer solutions and support.
- Organize and coordinate sales representatives' schedules.
- Receive and report on all sales leads.
- Supervise sales representatives and assistants.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Developed and implemented sales strategies to increase customer base.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
Receptionist
Honey Day Hotel
Fayoum
09.2016 - 07.2017
- Receiving visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately.
- Answering, screening, and forwarding incoming phone calls.
- Receiving and sorting daily mail.
- Handling transcription, printing, photocopying, and faxing.
- Recording and maintaining office expenses.
- Handling travel arrangements.
- Verified visitors' identification cards before allowing access to the building.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
BA - Media And Mass Communication
Culture & Science City
Egypt07.2016
Skills
- Microsoft Office
- Customer Service
- Time Management
- Emotional Intelligence
- Client Engagement
- Call Control
- Payment management
- Customer Retention
- Company policy adherence
- Customer Relationship Management
- Leadership
- Relationship Building
- Expense Reporting
- Mail handling
- Data entry expertise
- Document Management
- CRM Software
- Incoming Call Reception
- Problem Resolution
- Reception skills
- Office reception
Languages
- Arabic, Native
- English, Native (American Accent)
References
References available upon request.
Timeline
Front Office Executive
Soul Senses Spa & Wellness
10.2023 - Current
Customer Service Representative
AT&T Inc. Outsourcing Concentrix
07.2022 - 09.2023
Sales Supervisor
National Service Products Organization
08.2017 - 06.2022
Receptionist
Honey Day Hotel
09.2016 - 07.2017
BA - Media And Mass Communication
Culture & Science City
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