Mohamed Zaghloula
Dubai,UAE
Summary
Results-driven and commercially savvy retail store manager with a proven track record of driving business growth and maintaining high retail standards. Experienced in improving operational efficiency, maximizing profits, and minimizing costs. Skilled in managing daily operations, optimizing the use of resources, and planning effectively to ensure maximum efficiency and team performance.
Overview
18
18
years of professional experience
2007
2007
years of post-secondary education
Work History
STORE MANAGER
ADIDAS
Mirdif City Center
03.2021 - 01.2025
- Drives continuous improvement in all aspects of store operations, constantly monitoring store performance and drive sales to achieve targets
- Ensure full understanding and working knowledge of all commercial report and how these are translated to the performance of the store
- Ensure VM/Windows, guidelines are communicated and implemented commercially in our store
- Ensure store achieves defined stock loss targets
- Actively seeks out and implements any additional opportunities to reduce stock loss
- Ensures compliance with company policy & standard procedure, health & safety standards and takes actions where required
STORE MANAGER
COLE HAAN
Mall of the Emirates
01.2019 - 01.2020
- Conduct reports, training, assistance and support
- Manages the Profit & Loss of the store
- Manages Sales and Expenses to optimize results
- Collects data and competitors activity to determine markets
- Maintain staffing levels consistent with business needs to ensure excellent customer service (includes assisting with recruiting, hiring and training employees)
- Manages and assign tasks appropriately to ensure the stores are clean, full stocked, organized, well-kept and priced correctly
- Analyzes daily sales and expense information and performs all other financial analysis to maximize sales and net profits
SENIOR STORE MANAGER
LCWAIKIKI & NEWYORKER
The Dubai Mall
09.2016 - 12.2018
- Responsible for driving multiple store business results through the effective coaching, ensuring a consistently high standard of presentation in the store and making sure that all available space in the store is effectively utilized
- Focused on store profit growth and revenue
- Responsible for the daily managing of staff and assigning of duties
- Motivating staff through effective coaching
- Analyzing store sales figures
- Managing up to 40 members of staff
- Developing, researching and implementing marketing strategy
- Ensures store is complied with company procedures and local regulations
- Manage and address all shrinkage and stock loss
STORE MANAGER
MONSOON & ACCESSORIZE
08.2015 - 08.2016
- Drives continuous improvement in all aspects of store operations, constantly monitoring store performance and drive sales to achieve targets
- Ensure full understanding and working knowledge of all commercial report and how these are translated to the performance of the store
- Ensure VM/Windows, brand guidelines are communicated and implemented commercially in our store
- Ensure store achieves defined stock loss targets
- Actively seeks out and implements any additional opportunities to reduce stock loss
- Ensures compliance with company policy & standard procedure, health & safety standards and takes actions where required
- Manages the performance of the team through regular reviews
- Delivering in store training, daily briefs, product knowledge and on the job coaching
CUSTOMER SERVICE
SAN STEFANO GRAND PLAZA
Alexandria
01.2012 - 01.2013
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails
- Listening to customer requirements and presenting appropriately
- Responding to incoming email and phone inquiries
- Acting as a contact between a company and its existing and potential markets
- Placing annual car parking order and claiming the fees
- Placing maintenance orders
- Placing housekeeping orders
CUSTOMER SERVICE
DAR ELARABY COMPANY
01.2007 - 01.2012
- Claiming Pending orders money from clients
- Listening to customer requirements and presenting appropriately
- Attending Tenders
Education
BSC - HOTEL AND TOURISM
EGOTH
Skills
- KPI & Performance Management
- Sales Inquiry Handling
- Commercial & Operational Awareness
- Sales Growth & Turnover Optimization
- Staff Leadership & Motivation
- Brand Compliance & Guidelines Management
- Customer Complaint Resolution
- Profit Growth through Customer Service
Languages
Arabic
Native
English
Fluent
Trainings
- CUSTOMIZE EXCEL - SAVE TIME & BE MORE PRODUCTIVE, UDEMY, 04/09/20
- CUSTOMER SUCCESS. HOW TO PUT YOUR CUSTOMER FIRST, UDEMY, 04/08/20
- PRACTICAL LEADERSHIP SKILLS, UDEMY, 04/08/20
- TACTICS FOR TACKLING DIFFICULT PEOPLE IN LIFE AND WORK, UDEMY, 04/07/20
- APPAREL MANAGEMENT PROGRAM, Dubai, UAE, 02/25/18
Timeline
STORE MANAGER
ADIDAS
03.2021 - 01.2025
STORE MANAGER
COLE HAAN
01.2019 - 01.2020
SENIOR STORE MANAGER
LCWAIKIKI & NEWYORKER
09.2016 - 12.2018
STORE MANAGER
MONSOON & ACCESSORIZE
08.2015 - 08.2016
CUSTOMER SERVICE
SAN STEFANO GRAND PLAZA
01.2012 - 01.2013
CUSTOMER SERVICE
DAR ELARABY COMPANY
01.2007 - 01.2012
BSC - HOTEL AND TOURISM
EGOTH
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