Open to work
Mohamed Zaharan
Operation Supervisor
Dubai,UAE
Work preference
Summary
Experienced Store Supervisor with talent for team leadership and customer satisfaction. Known for enhancing store operations and boosting staff morale. Delivered significant improvements in sales and inventory management, ensuring smooth daily operations.
Overview
3
3
Languages
1
1
Certification
2
2
years of post-secondary education
5
5
years of professional experience
Work history
Assistant Supervisor Outbound Warehouse Operations
Noon Minutes Dubai
Dubai, UAE
May 2026 - Current
- Lead daily opening-shift outbound warehouse operations for smooth workflow execution.
- Supervise team of 60+ employees, managing manpower allocation, duty rosters, shifts, attendance.
- Managed high-volume sortation workflows for 65,000 units across 125 dark stores.
- Owned average sorter productivity by overseeing hourly performance tracking and floor management.
- Lead daily team huddles to set sorter priorities and remove blockers quickly. Coach individuals through structured sessions to raise productivity standards consistently. Review performance results to reduce errors and correct under performance.
- Minimize losses by controlling inventory shrinkage and improving inventory accuracy through action.
- Analyze missing items, wrong totes, and excess cases; implement preventive measures promptly.
- Prepare daily aging pending staging and pending releasing warehouse reports, then monitor.
- Optimize handover and workload planning by reducing pending tasks and carry-forward volumes.
- Owned order fulfillment performance through close monitoring of inventory availability and operations.
- Maintain daily warehouse 5S compliance through housekeeping and safety procedures.
- Lead continuous improvement by optimizing manpower deployment and implementing process improvements.
Dark Store Supervisor
Talabat Bahrain
Manama, Bahrain
June 2021 - Mar 2026
- Managed multi-category FMCG operations (Grocery, Frozen, DPH)
- Led and trained a team of 50+ employees, improving operational efficiency
- Prepared daily, weekly, and monthly sales forecasts
- Managed departmental sales performance, margins, and profitability
- Controlled product damage, wastage, and shrinkage
- Optimized inventory processes, maintaining 98% product availability
- Conducted inventory management and regular stock audits
- Coordinated product ordering with local and international suppliers
- Managed promotional displays and merchandising layouts
- Conducted competitor price surveys and market analysis
- Trained new staff on store operations and company procedures
- Developed and implemented team shift schedules to optimize labor efficiency and meet peak operational demands
- Organized and led regular team meetings to communicate goals, share performance updates, and motivate staff
- Conducted customer feedback analysis to identify and address service improvement opportunities
- Streamlined multi-department logistics to enhance order-picking accuracy and speed
- Coordinated cross-functional teams to improve dark store layout, reducing order processing time by 15%
- Streamlined logistics operations, improving order accuracy and reducing delays
Education
GCE Advanced Level - Political Science
Medina Central College
Sri Lanka 1999.01 - 2001.04
GCE Ordinary Level -
Medina Central College
Sri LankaDiploma - Computer Science
Management educations Center
Sri LankaCertificate - Category Management
Talabat
BahrainSkills
- Store Operations Management
- Inventory Management
- Team Leadership & Staff Training
- Order Fulfillment & Logistics
- Merchandising & Product Display
- Sales & Margin Management
- Vendor & Supplier Coordination
- Process Improvement
- Customer Service Management
- Stock Audits
- Performance Reporting
- Operational Planning
- FMCG Management
- Shrinkage Control
- Cross-functional Team Leadership
- Inventory & Supply Chain
- Excel (Advanced / Pivot Tables)
- Organised approach to tasks
- Decision-Making prowess
- Store security protocols
- Store security measures
- Vendor relationship building
- Employee performance management
Personal Information
Title: Retail Manager - Operation Supervisor - E-Commerce Operation Supervisor
Certification
Bahrain UAE Sri Lanka
Languages
English
Arabic
Hindi
Hobbies
Cricket, Football
Accomplishments
- Improved product availability to 98%
- Reduced shrinkage and product wastage
- Increased customer satisfaction by 20%
- Managed and scaled team of 50+ staff
Timeline
Assistant Supervisor Outbound Warehouse Operations
Noon Minutes Dubai
May 2026 - Current
Dark Store Supervisor
Talabat Bahrain
June 2021 - Mar 2026
GCE Advanced Level - Political Science
Medina Central College
1999.01 - 2001.04
Certificate - Category Management
Talabat
Diploma - Computer Science
Management educations Center
GCE Ordinary Level -
Medina Central College