MOHAMED ZUBANI
Sales Operations
Dubai,UAE
Summary
Accomplished professional with deep expertise in sales and commercial operations, focusing on sales management and governance. Proficient in the order-to-cash process, including order fulfillment, invoicing, pricing, and contract review. Experienced in sales forecasting and KPI reporting, with a strong background in supply chain management and inventory optimization. Demonstrated ability to enhance production and logistics coordination, ensuring on-time delivery and service levels.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
4
4
Certification
Work history
Team leader, Sales Operations
DUCAB (Dubai Cable Company)
Dubai, UAE
2022.05 - 2026.04
- Coordinated sales operations, order intake, and logistics activities.
- Supported team of 4 staff to enhance performance with motivational strategies to meet sales targets.
- Facilitated cross-functional collaborations for effective project outcomes.
- Assured accurate order processing and invoicing procedures.
- Assisted in change management initiatives within the organisation.
- Aided in managing complex projects to meet deadlines and ensure client satisfaction.
- Assisted in sales forecasting activities for informed business decision-making.
- Reviewed contracts and sales proposals for quality and compliance with guidelines.
Order Management Specialist
DUCAB (Dubai Cable Company)
Dubai, UAE
2018.01 - 2022.04
- Improved customer satisfaction and order fulfilment performance through proactive coordination.
- Managed customer orders, enhancing client satisfaction.
- Optimized supply chain processes to reduce lead time.
- Led Order Intake and Order Execution team supporting UAE and GCC Contractors and O&G Customers.
- Managed complex project and contract orders including PI creation, stock allocation, and logistics release via ERP.
- Acted as main customer interface for order execution, project reviews, and issue resolution.
- Conducted daily customer credit checks and managed Letters of Credit in coordination with Finance.
Commercial Support Engineer
DUCAB (Dubai Cable Company)
Dubai, UAE
2015.03 - 2017.12
- Provided sales back-office support during quotation and order processing stages in SAP.
- Assisted in reviewing customer contracts, LPOs, and terms & conditions for compliance with guidelines.
- Collaborated with engineering team to understand customer requirements and offer solutions.
Technical Sales Engineer
Qatar Boom Electricals Engineering W.L.L
Doha, Qatar
2012.02 - 2014.12
- Assisted in technical sales of electrical and engineering solutions.
- Facilitated communication between customers, suppliers, and internal engineering teams.
- Supported problem-solving efforts to enhance client satisfaction.
Sales Support Trainee
Orange Electric
Colombo, Sri Lanka
2010.10 - 2011.04
Education
Master of Science - Operations Management
The Open University of Sri Lanka
United Arab Emirates 2024.02 -
Bachelor of Engineering - Electrical & Electronic Engineering
Sheffield Hallam University
Sri Lanka 2007.02 - 2012.02
Skills
- Sales and commercial operations
- Order-to-cash process
- Order fulfillment
- Sales forecasting
- Supply chain management
- Commercial support services
- SAP S/4HANA expertise
- Salesforce proficiency
Certification
- Project Management Professional (PMP) – University of California, Irvine
- Sales Force Certification - Trailhead
- ICPM Certified Supervisor - ICPM
- IBM Customer Engagement Specialist
LANGUAGES
English
Fluent
Tamil
Native
Hindi
Elementary
Malayalam
Intermediate
Sinhala
Intermediate
Timeline
Master of Science - Operations Management
The Open University of Sri Lanka
2024.02 -
Team leader, Sales Operations
DUCAB (Dubai Cable Company)
2022.05 - 2026.04
Order Management Specialist
DUCAB (Dubai Cable Company)
2018.01 - 2022.04
Commercial Support Engineer
DUCAB (Dubai Cable Company)
2015.03 - 2017.12
Technical Sales Engineer
Qatar Boom Electricals Engineering W.L.L
2012.02 - 2014.12
Sales Support Trainee
Orange Electric
2010.10 - 2011.04
Bachelor of Engineering - Electrical & Electronic Engineering
Sheffield Hallam University
2007.02 - 2012.02