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IT Support Technician with 5+ years of recent hands-on experience providing deskside support, endpoint deployment, hardware troubleshooting, and end-user technical service in fast-paced enterprise environments. Known for owning issues from setup through resolution, maintaining accurate asset and support documentation, and delivering dependable support that reduces downtime and keeps operations moving. Brings a strong mix of technical troubleshooting, customer support, and day-to-day operational reliability. Aiming to apply IT support expertise to help a dynamic company improve end-user experience, strengthen daily IT operations, and support business growth.

Dynamic IT Support Technician with a proven track record at Dustin Finland Oy, delivering exceptional Tier 1 & 2 support and achieving a 95% first-contact resolution rate. Skilled in network troubleshooting and incident management, I excel in optimizing processes and enhancing user experiences through advanced technical solutions and effective communication.

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Motivated, dedicated and certified ( Certification in Comptia A+) IT Support Technician with a strong foundation in providing technical assistance and resolving user issues. Offering a solid understanding of hardware, software, and network troubleshooting, along with a passion for delivering exceptional customer service. Committed to ensuring user satisfaction and maximizing system uptime through prompt problem resolution and effective communication. A quick learner with a proactive approach to continuous learning and professional development. Seeking an entry-level IT Support Technician role to contribute to a team-oriented environment and gain practical experience in a dynamic IT support setting.

MOHAMED ABDELSHAFEA MOUSA ABBAS

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Master’s - Artificial Intelligence & Data Science

Bachelor’s - Information Technology

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IT Support Technician

IT Support Intern

Master’s - Artificial Intelligence & Data Science

Bachelor’s - Information Technology

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