Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Store Manager
TRAVELEX EMIRATES EXCHANGE LLC
09.2021 - Current
Managed store organization, maintenance, and purchasing functions.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Submitted orders for new inventory.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Managed inventory control, cash control, and store opening and closing procedures.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assisted with hiring, training and mentoring new staff members.
Supervised guests at front counter, answering questions regarding products.
RETAIL SALES CONSULTANT
TRAVELEX EMIRATES EXCHANGE LLC
12.2014 - 08.2021
Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Exceeded sales goals by 120% utilizing exemplary customer service skills.
Answered questions about store policies and addressed customer concerns.
Greeted customers and helped with product questions, selections, and purchases.
Greeted customers and provided outstanding customer service.
Prioritized helping customers over completing other routine tasks in store.
Performed cash, card, and check transactions to complete customer purchases.
Developed strong rapport with customers and created positive impression of business.
Education
BCOM - ACCOUNTS
BANGALORE UNIVERSITY
BANGALORE INDIA
06-2014
High School Diploma -
SHARJAH INDIAN SCHOOL
SHARJAH UAE
04-2011
Skills
Performance monitoring
Promotional planning
Hiring and training
Highly motivated
Problem-solving
Cost control
Store opening and closing
Staff management
Stock management
Decision-making
Coaching and mentoring
Inventory control
Retail operations
Store maintenance
Decision-making skill
Point of sale systems
Strategic planning
Strong multi-tasking
Shift scheduling
Accurate money handling
English and Hindi fluency
Upselling and cross selling
Customer service
Store operations
Accomplishments
Exceeded monthly store sales goals 9 months in a row in 2024.
Received people manager award.
Received head of retail award.
Completed successful 10 years at current company.
Achieved 100% by completing KYC with accuracy and efficiency.
Supervised team of 20 + staff members.
Holding valid UAE driving license
I am currently holding valid UAE driving license issued on September 2015
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Certification
Tally ERP 9
Microsoft office 365
Timeline
Retail Store Manager
TRAVELEX EMIRATES EXCHANGE LLC
09.2021 - Current
RETAIL SALES CONSULTANT
TRAVELEX EMIRATES EXCHANGE LLC
12.2014 - 08.2021
Tally ERP 9
Microsoft office 365
BCOM - ACCOUNTS
BANGALORE UNIVERSITY
High School Diploma -
SHARJAH INDIAN SCHOOL
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