Hi, I’m
Mohamed Amine Gramat
Sales Representative
Ajman
Overview
11
years of professional experience
2
Certifications
3
Languages
Work History
Samsung Gulf electronics U.A.E
Sales Representative
07.2018 - Current
Job overview
- Responsible in building marketing relationship with the customers
- Provide the knowledge about the products for clients' satisfaction
- Achieve my monthly sales and store target
- Review and study new products to be able to sell effectively
- Study competitors products for better marketing strategy
- Develop sales ideas based on the current market trends and demands
- Maintain inventory of products in the stocks
- Provide sales report (DSR) on a daily basis and upon request of the management
- Giving new information for any new model in the market
- Receiving and forwarding Emails with regard to stock request
- Able to process clients' transactions, receiving payments and issuing receipts by POS
- Visual Merchandiser
- Accountable for planning and maintaining store displays
- Ensure mobiles and accessories are visually appealing to the customers
- Responsible for marketing strategies such as creating signage and arranging lighting
- Update current trends that meet shoppers' desire.
OPPO Mobile U.A
Sales Representative Executive
04.2017 - 05.2018
Job overview
- Escalate inbound calls to the appropriate person to handle the issue
- Follow up customer by calls when required to prevent further complications
- Complete and update call notes and reports in the database
- Obtain and evaluate the accuracy of all relevant data before presenting to the customer
- Record inquiries, complaints,actions, and comments taken for proper documentation
- Manage the communication and coordination with internal and external departments
- Perform all the duties and obligations assigned
Wadi Halboun General Trading L.L.C U.A
Sales Representative
03.2017 - 03.2018
Job overview
- Establish good rapport to shop owners to gain their commitment to our products
- Provide assistance to any queries and address their complaints accordingly
- Introduce our goods in different areas with strong market stability
- Record daily, monthly and annual sales report and forward to the management
- In charge of getting accurate orders and deliveries to be on time with no delays
- Guarantee the product will be in good condition without any damage before shipping
AJ Group
Customer Support Executive
01.2013 - 02.2015
Job overview
- Safety Consultancies U.A.E, Establishing a sustainable relationship with the clients
- Improve our assistance to each client by resolving the current and potential problems of our services
- Opens customers' accounts and provide them the necessary information they need
- Maintains customers' records by updating their accounts and process any adjustments
- Recommends possible additional services to the management based on customers' demands
- Prepares service reports with the precise collection and analysis of each customer's information
- Contributes to the team with good effort and service accomplishments
Webhelp Call Center
Call Center Agent
01.2010 - 11.2012
Job overview
- Receive calls and responding to customer inquiries
- Research required information using available resources
- Handle and resolve complaints instantly
- Process any orders and applications requested by the customers
- Handle shipping and follow up shipment as requested
- Identify priority issues and reporting to the high-level management
Skills
Merchandising plan creation
Professional Summary
Professional Summary
Senior sales representative in OR (organized retail). In last five years, I have worked with two well known brands in UAE such as OPPO and Samsung GulF Electronic, and represented these brands in major retail platforms like Sharaf DG, Jumbo electronics, Emax and Axiom telecom. Also, I have very good experience in Morocco with reputed telecom company likewise as Sales Representative and Customer Support telecommunication for two years.
About me : A natural leader and master of sales. That is how colleagues describe me. Personally,I would describe myself as a ambitious visionary who works hard to achieve my goals. I am an active person who loves adventures as well. Working with well-known brands in a country like UAE was my dream sometime and I fulfill this long time back. Now, polishing myself for the next level position to be achieved.
Education
Education
2005-09 - 2008-07
Bachelor of Arts: Psychology
OMAR IBNOUAL-KHATTAB University - Casablanca
2008-09 - 2010-07
High School Diploma
Instituteof Technology I.N.A.T.E - Rabat-Morocco
Computer Technician with specialization in Information Technolgy
Certification
Microsoft office (Word,excel,PowerPoint)
Additional Information
Additional Information
Date of Birth : 23/05/1989
Nationality : Moroccan
Marital Status : Single
U.A.E Driver License : Yes
Timeline
Sales Representative
Samsung Gulf electronics U.A.E
07.2018 - Current
Google Android Mobile
05-2017
Sales Representative Executive
OPPO Mobile U.A
04.2017 - 05.2018
Sales Representative
Wadi Halboun General Trading L.L.C U.A
03.2017 - 03.2018
Customer Support Executive
AJ Group
01.2013 - 02.2015
Call Center Agent
Webhelp Call Center
01.2010 - 11.2012
Microsoft office (Word,excel,PowerPoint)
01-2009
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