Call Center Agent
Thrifty Car Rental
01.2023 - 03.2024
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
