MOHAMED ASIK JAFFER SADHIQ
Operations, Administrative & Customer Care Executive.
Dubai
Summary
Dynamic Administrative Executive and Operations Professional with over 6 years of progressive experience in Healthcare Operations, Construction, and corporate sectors. Expertise in high-volume data management, insurance claims processing, and seamless multi-department coordination. Proven track record of optimizing workflows to enhance efficiency while achieving 100% documentation accuracy and delivering exceptional client service. Currently based in Dubai and prepared to contribute immediately to drive organizational success.
Overview
10
10
years of professional experience
Work History
Operations, Administrative & Customer Care Executive
Al Moosa Diagnostic Center (MDC LABS)
01.2022 - Current
- Manage calls and emails from 100+ clients daily, responding promptly to test-related queries, reports, and pricing requests.
- Perform accessioning for 150+ patients and 700+ tests per shift — handle sample registration, barcode labeling, centrifuging, and departmental distribution.
- Support insurance coordination by taking approvals for 30+ patients daily, verifying eligibility, and submitting over 600 monthly claims.
- Assist the accounting department in preparing monthly invoices for 100+ clients.
- Recognized with the ‘Best Administrative Employee 2024’ award for outstanding performance and multitasking efficiency.
Administrative Assistant (COVID Testing, Expo 2020)
UNILABS
12.2021 - 01.2022
- Supported daily administrative and documentation tasks ensuring seamless office operations.
- Assisted in compliance and record management with focus on data accuracy.
Project Administrative Coordinator
Combined Group Contracting Co. KSC
02.2018 - 03.2020
- Managed Project Administration for Project Management and Quality Control (QC) teams, executing the processing of oil & gas, work permits to ensure strict HSE compliance.
- Optimized communication and correspondence between office and site, leading to a 25% improvement in overall workflow efficiency.
- Maintained meticulous tracking of essential site documentation, including timesheets, material requests, and daily progress reports.
- Commended Monthly Safety and Appreciation Awards for meticulous documentation and site coordination.
Administrative Assistant
MJ Builders
05.2016 - 12.2017
- Administrate all office filing systems and prepared management reports, facilitating effective internal departmental coordination.
Education
Bachelor of Engineering (B.E.) - Electrical and Electronics Engineering
JJCET, Anna University
India11.2015
Skills
- Office Administration and Documentation,
- Customer Service and Client Coordination,
- Billing and Reporting,
- Insurance and Claim Processing,
- Process and Workflow Coordination,
- Scheduling and Time Management,
- Microsoft Office (Excel, Word, Outlook),
- Cross-Team Collaboration,
- Workflow Optimization and Data Accuracy
LANGUAGES
English | Arabic | Tamil | Hindi
CERTIFICATIONS & AWARDS
Best Administrative Employee 2024 – Al Moosa Diagnostic Center (MDC LABS), Monthly Safety Recognition – Combined Group Contracting Co. KSC, Appreciation Award – Combined Group Contracting Co. KSC
TARGET ROLE
Administrative Executive | Operations Coordinator | Customer Service | Data Entry | Office Administrator.
Timeline
Operations, Administrative & Customer Care Executive
Al Moosa Diagnostic Center (MDC LABS)
01.2022 - Current
Administrative Assistant (COVID Testing, Expo 2020)
UNILABS
12.2021 - 01.2022
Project Administrative Coordinator
Combined Group Contracting Co. KSC
02.2018 - 03.2020
Administrative Assistant
MJ Builders
05.2016 - 12.2017
Bachelor of Engineering (B.E.) - Electrical and Electronics Engineering
JJCET, Anna University