IT HELP DESK
Healthline Medical centre
Baniyas
2026.04 - 2026.04
- Resolved technical incidents and supported end-users by troubleshooting hardware, software, and network issues, ensuring minimal disruption to clinical operations.
MOHAMED BADAWI OWAIS
Baniyas,Abu Dhabi
Work availability
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Summary
Dynamic IT professional with expertise in networking, technical skills, and software tools. Proficient in configuring and troubleshooting Windows Server, Cisco Systems, and Active Directory environments. Adept at managing LAN/WAN technologies and ensuring secure communication through firewalls and VPNs. Skilled in programming with C++ and utilising virtualisation software such as VMware and Hyper-V. Strong communication skills complement a proven ability to solve complex IT network issues efficiently. Committed to leveraging technical acumen to drive organisational success in the ever-evolving technology landscape.
Work history
Receptionist
Healthline Medical centre
Baniyas
2025.03 - 2026.04
- Streamlined patient appointment scheduling and check-in processes, ensuring efficient workflow and reducing wait times for obstetrics, gynecology, optometry, orthopedics, and pediatric care services.
IT Technical Support
TEData
Cairo
2024.11 - 2025.02
- Configured and maintained workstation hardware and enterprise software applications, contributing to seamless user experience and consistent system reliability for end-users.
Skills
- Networking(Switches, Routers, Firewalls, VPN, LAN/WAN Technologies, HTTP/HTTPS)
- Technical Skills(Windows Server, Cisco Systems, Active Directory, TCP/IP, DHCP, DNS, CONFIGURE)
- Software & Tools(Microsoft Office, Virtualization Software (VMware, Hyper-V), Remote Desktop Tools)
- Others(Programming (C), Communication Skills, Problem Solving)
- Communication skills
- IT Network troubleshooting
- Problem-solving
Education
Microsoft Certified Solutions Associate - MCSA
CLS Learning Solutions Academic Center
Cairo, EgyptCisco Certified Network Associate - CCNA
CLS Learning Solutions Academic Center
Cairo, EgyptBachelor Of Computer Science And Information System - undefined
October 6 University
Cairo, EgyptLanguages
English
Intermediate
PROJECT
Microsoft Windows Server Administration Project, Active Directory (AD) – DNS – DHCP (DHCP failover) – WEB Server (HTTP, HTTPS) – Network Load Balancing (NLB) – Storage (RAID 5) – ISCSI – failover Cluster – VPN Server(SSTP, PPTP,IKEV2) - certificate authority (CA) - Group Policy - High Availability Active Directory.
Overview
1
1
year of professional experience
2025
2025
years of post-secondary education