Ammar Eltayeb
Ajman
Summary
Driven by a results-focused approach, I leveraged my project management proficiency and exceptional customer service skills at 4k Car Detailing to significantly enhance client satisfaction and operational efficiency. My leadership fostered a culture of continuous improvement, driving repeat business and advancing our team's expertise in car care, underscored by innovative sales and marketing strategies.
Overview
5
5
years of professional experience
Work History
Car Detailing Manager
4k Car Detailing
Khartoum, Sudan
01.2020 - 03.2023
- Implemented employee training programs that increased knowledge of industry trends and advanced detailing techniques.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Promoted a culture of continuous improvement within the team by seeking feedback from both clients and employees, leading to enhanced processes and increased client satisfaction.
- Increased efficiency by implementing new cleaning techniques and products for improved results.
Customer Service Advisor
Yawasha
Kartoum, Sudan
01.2018 - 12.2021
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
- Reached out to customers to offer assistance with account and service issues, as well as propose new Product or service choices.
Education
Bachelor Of Administrative Studies - Knowledge Management
Future University
Khartoum, Sudan07.2018
Skills
- Project management proficiency
- Sales and marketing strategies
- Excellent customer service
- Strong leadership abilities
- Quality control monitoring
- Expert Detailing Knowledge
- Car care product knowledge
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Car Detailing Manager
4k Car Detailing
01.2020 - 03.2023
Customer Service Advisor
Yawasha
01.2018 - 12.2021
Bachelor Of Administrative Studies - Knowledge Management
Future University