Mohamed ElSayed Mohamed ElMahdy
Dubai,UAE
Summary
Customer-focused and results-driven professional with a strong background in the automotive industry in Dubai for 1.5 years, combined with extensive experience in customer service, operations management, and team leadership. Known for delivering exceptional service by actively listening to customer needs, resolving issues efficiently, and creating positive client experiences. Proven ability to manage service teams, streamline garage operations, and foster long-term customer relationships. Brings a proactive mindset, strong communication skills, and a dedication to exceeding service expectations in fast-paced, customer-oriented environments.
Overview
12
12
years of professional experience
2011
2011
years of post-secondary education
Work history
Customer service
Dreams on Wheels Garage
Dubai
11.2023 - 04.2025
- Customer service: Ensuring customer satisfaction by managing service appointments and handling customer complaints and time completion of repairs and handovers repaired vehicles.
- Collection and account receivable: Payments collection and verifying service contracts due for renewal to contact clients to encourage them for renewal and payments.
- Staff supervision: Supervision mechanics, electricians, denters and painters ensuring the team work efficiently.
- Operation management: overseeing the daily activates in the garage ensuring the workspace is safe and organized and ensuring tools and equipment are well maintained.
Manufacturing Operation
Studio 54
Alexandria
01.2013 - 01.2023
- Contributed to Fashion manufacturing operations and management, supporting production and quality control.
Entrepreneurial Ventures
Studio 54
Alexandria
01.2013 - 01.2023
- Established and managed three profitable clothes shops and a clothes factory.
- Oversaw all operational aspects, including inventory management and marketing.
- Increased profitability through effective marketing strategies.
Sales Representative
Ferer Pharmaceuticals
Cairo
01.2013 - 01.2017
- Achieved Best Achiever status in the Middle East with 130% sales performance.
- Promoted and sold pharmaceutical products, demonstrating strong communication and negotiation skills.
- Built and maintained client relationships to drive customer loyalty and revenue.
Education
Bachelor of Science - Petroleum Geology
Alexandria university
Skills
- Customer service expertise
- Leadership and team
- Coaching and mentoring skills
- Motivation and inspiration
- Ability to adapt to new environments or challenges
- Creative problem-solving
- Time management
- Prioritization
- Attention to detail
Languages
English
Advanced
Arabic
Native
Timeline
Customer service
Dreams on Wheels Garage
11.2023 - 04.2025
Manufacturing Operation
Studio 54
01.2013 - 01.2023
Entrepreneurial Ventures
Studio 54
01.2013 - 01.2023
Sales Representative
Ferer Pharmaceuticals
01.2013 - 01.2017
Bachelor of Science - Petroleum Geology
Alexandria university
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