Mohamed Ezzeldin
Dubai,UAE
Summary
Accomplished professional with extensive expertise in Customer Relationship Management, Sales Management, and Leadership. Proven track record in achieving sales targets and enhancing customer experience through effective communication and complaint handling. Adept at using Microsoft Office Suite, including Excel and PowerPoint, for efficient document filing and inventory control. Skilled in coaching processes, lead generation, and delivery planning to drive organisational success. Committed to continuous improvement and cost-effectiveness analysis to optimize business operations.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Chemist
Nalco Water, An Ecolab Company
Abu Dhabi
12.2024 - Current
- Decreased lab spending by purchasing cost-effective supplies and closely monitoring laboratory inventory.
- Liaised with interdisciplinary teams to progress projects and achieve dependable outcomes.
- Optimized existing chemical manufacturing processes for enhanced production yield.
- Planned detailed experimental methodologies to achieve research objectives effectively.
- Kept laboratory in compliance with regulatory standards.
- Performed standardised tests on organic and inorganic compounds.
- Completed method validation protocols, bolstering reliability of test results.
- Cleaned and organised laboratory and restocked stations with commonly used supplies.
- Enhanced chemical production methods through targeted process analysis.
Credit Controller
Nalco Water, An Ecolab Company
Dubai
07.2023 - 01.2025
- Responsible for managing the credit risk of the company's customers, ensuring timely collection of payments, resolving disputes, and maintaining accurate records
- Monitor and review the credit status of existing and potential customers, and assign credit limits based on their financial situation and payment history
- Communicate with customers via phone, email, or letter to remind them of their overdue invoices, and negotiate payment plans or settlements if necessary
- Escalate complex or high-risk cases to the senior management or legal department, and initiate legal action if required
- Reconcile customer accounts and ensure that all transactions are accurately recorded and updated in the system
- Prepare and analyze various reports on the credit performance of the customers, such as aging analysis, bad debt provision, collection efficiency, etc
- Collaborate with the sales, customer service, and finance teams to resolve any issues or queries related to credit and invoicing
- Maintain a good relationship with the customers and provide excellent customer service
- Comply with the company's policies and procedures, and adhere to the local and international credit laws and regulations
- Bad debt issues have been resolved and collected, resulting reduction in outstanding debt, improving cash flow and financial stability.
Customer Service Team Leader - Supply Chain
Nalco Water, An Ecolab Company
Dubai
04.2022 - Current
- Managing and handling Institutional, FNB & QSR divisions.
- Coaching a team for handling certain tasks to be reported on weekly
basis. - Managing major customer and corporates accounts.
- Critical stock allocations management.
- Customer return tracker and handling.
- Requisitioning supplies from stock and sending orders to production
departments and other firms. - Confirming completion of orders and compliance with details specified,
signing tally sheets and attaching to checked items. - Receiving and checking purchase requests against inventory records
and stock on hand - Checking inventories and preparing delivery schedules
- Examining containers to ensure that they are filled and recording
quantities. - Investigating and identifying supply sources and preparing and
processing purchase orders - Providing price and other information about goods to prospective
customers - Counting incoming stock and reconciling it with requisitions, and
updating inventory and stock location records - Establishing and coordinating the operating procedures for receiving,
handling, storing and shipping goods.
Customer Service Assistant Manager
Etisalat Uae
Abu Dhabi, UAE
06.2016 - 03.2022
- Achieve personal/team sales targets and maintain the updated sales
database including all activities, partners, and opportunities with their current status on weekly basis. - Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution. - Keep records of customer interactions, process customer accounts
and file documents - Follow communication procedures, guidelines and policies also
handling compliance and collection related to customers. - Submit pricing and pre-qualification requests reflecting the client's
requirements and design customized, cost-effective solutions. - Manage a territory using technology, prioritization and time
management skills.
Customer Service Specialist Sales Manager
Etisalat Egypt
Alexandria, Egypt
03.2015 - 05.2016
- Receiving and checking purchase requests against inventory records and stock on hand
- Checking inventories and preparing delivery schedules
- Examining containers to ensure that they are filled and recording quantities
- Investigating and identifying supply sources and preparing and processing purchase orders
- Providing price and other information about goods to prospective customers
- Counting incoming stock and reconciling it with requisitions, and updating inventory and stock location records
- Establishing and coordinating the operating procedures for receiving, handling, storing and shipping goods
- Achieve personal/team sales targets and maintain the updated sales database including all activities, partners, and opportunities with their current status on weekly basis
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies also handling compliance and collection related to customers
- Submit pricing and pre-qualification requests reflecting the client's requirements and design customized, cost-effective solutions
- Manage a territory using technology, prioritization and time management skills
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Take the extra mile to engage customers
- Define personal and corporate revenue objectives
Education
Bachelor Of Sciences - Physics & Biophysics
Alexandria University
Alexandria 10.2007 - 01.2013
Skills
- Coaching Process
- Communication
- Cost Effectiveness Analysis
- Customer Complaint Handling
- Customer Experience Management
- Customer Relationship Management
- Delivery Planning
- Document Filing
- Inventory Records
- Keep Records of Customer Interaction
- Leadership
- Lead Generation
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Organizational Skills
- Prioritization
- Purchase Order
- Sales Management
- Sales Targets
- Siebel CRM
- Tally Software
- Time Management
- Inventory control
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Timeline
Chemist
Nalco Water, An Ecolab Company
12.2024 - Current
Credit Controller
Nalco Water, An Ecolab Company
07.2023 - 01.2025
Customer Service Team Leader - Supply Chain
Nalco Water, An Ecolab Company
04.2022 - Current
Customer Service Assistant Manager
Etisalat Uae
06.2016 - 03.2022
Customer Service Specialist Sales Manager
Etisalat Egypt
03.2015 - 05.2016
Bachelor Of Sciences - Physics & Biophysics
Alexandria University
10.2007 - 01.2013
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