Mohamed Farag Basiouny Younes

• Increased sales by 20% with special displays and promotions.
• Supervised guests at front counter, answering questions regarding products.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Maintain control over the various zones in the shop floor
• Maintain a positive and cheerful attitude with the team and motivate them constantly to sell more
• Maintain and drive performance level of staff in terms of achieving daily targets & maintaining high level of customer service
• Responsible to increase the Transformation Rate (convert visitors to the store to customers)
• Monitor and drive hourly sales, daily sales and monthly targets
• Check stock daily to ensure that all products are adequately stocked and available for customers
• Train and promote high customer service standards.
• Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
• Maintain an awareness of all promotions and advertisements
• Assist in floor moves, merchandising, display maintenance, and housekeeping
• Assist in processing and replenishing merchandise and monitoring floor stock
• Communicate customer requests to management
• Assist in completing price changes within the department
• Participate in year-end inventory and cycle counts
• Assist in ringing up sales at registers and/or bagging merchandise.