MOHAMED FARAHAT EL BAHLOUL
Tecom Al Barsha Heights, Dubai,UAE
Summary
Retail professional with focus on customer service and team management. Can enhance store reputation through quality service and coordination with team members. Armed with problem-solving skills and ability to handle multiple tasks, duty in charge, can contribute to achieving store targets and improving overall customer experience.
Diligent and proactive, bringing strong customer service skills and ability to handle transactions accurately. Demonstrates excellent communication skills and knack for problem-solving. Ready to contribute to achieving sales goals and enhancing customer satisfaction in store associate role.
Energetic Store Associate with keen sense for customer satisfaction and team collaboration. Delivered exceptional service, improving customer experience and boosting sales. Committed to maintaining tidy, organized store environment and ensuring stock levels meet demand.
Helpful Shop Assistant with commitment to supporting maximum productivity. Extensive knowledge of equipment and shop processes and protocols. Dependable and focused worker with expertise in tool use.
Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Retail Sales Associate
Awlad Ragab Supermarket
Giza, Egypt
09.2023 - 02.2025
- Maintained cleanliness and hygiene in store for pleasant shopping environment.
- Ensured optimal product visibility by arranging items according to planograms.
- Unpacked, sorted, labelled goods, resulting in organized and easy-to-navigate space.
- Kept shelves fully stocked to minimize out-of-stock instances.
- Improved customer satisfaction with prompt resolution of complaints and queries.
- Prioritized safety standards whilst handling heavy merchandise using appropriate equipment.
- Performed regular checks of storage areas for maintaining neat and tidy work environment.
- Handled restocking tasks during off-peak hours for minimal disruption to customers' shopping experience.
- Provided product knowledge to customers for informed purchases.
- Advised customers on product selection based on their needs.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Facilitated smooth checkout process, reducing wait times for customers.
- Assisted in visual merchandising, improving shop floor appeal.
- Dealt with returns, ensuring customer satisfaction at least 100%.
- Contributed to sales targets through active promotion of products.
- Operated till systems correctly, ensuring accurate transactions.
Store associate
Majid Al Futtaim Carrefour Hypermarket
Dubai, UAE
03.2021 - 05.2023
- Assisted in inventory management for smooth store operations.
- Attended professional development courses to stay updated with industry trends and standards.
- Developed strong relationships with suppliers, ensuring quality and consistency of products.
- Provided excellent service for repeat business from satisfied more than 50 customers per day.
- Prepared custom orders to meet unique customer requirements.
- Provided product information, improving buying decision process of customers.
- Handled returns and exchanges smoothly, maintaining high level of customer satisfaction.
- Helped in visual merchandising to create appealing store layout.
- Followed company policies strictly promoting safe shopping environment.
- Collaborated with team members for improved work efficiency and productivity.
- Worked during busy holiday seasons whilst maintaining high levels of customer service standards.
- Maintained clean, organized store environment for enhanced shopping experience.
- Increased customer satisfaction by delivering excellent service and handling complaints professionally.
- Worked as butcher, ensured freshness of products, enhancing buying experience.
- Increased customer satisfaction by offering tailored advice on meat selection and preparation.
- Enhanced customer satisfaction by providing excellent service in multi tasks such as, deli-dairy staff and fishmonger.
Education
Bachelor of Commerce - Commerce
Mit Amel Secondary Commercial School
Egypt 09.2011 - 05.2013
Skills
- HACCP standards compliance
- Knife handling expertise
- Food preservation techniques
- Meat cutting precision
- Grinding proficiency
- Product display
- Meat-processing equipment operation
- Customer interaction
- Special meat cuts
- Computer application knowledge
- Food safety and sanitation standards
- Meat inspection
- Waste reduction
- Inventory control
- Sales expertise
Languages
Arabic
Native
English
Advanced
Certification
Certificate in Butchery - MAF Carrefour Training
Affiliations
- Photography, Poem Composing, Football
References
References available upon request.
Timeline
Retail Sales Associate
Awlad Ragab Supermarket
09.2023 - 02.2025
Store associate
Majid Al Futtaim Carrefour Hypermarket
03.2021 - 05.2023
Bachelor of Commerce - Commerce
Mit Amel Secondary Commercial School
09.2011 - 05.2013
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