MOHAMED FATHY ATTIA
Dubai,United Arab Emirates
Summary
Profile Summary: A result-oriented professional executing accustomed with proven skills, targeting challenging & rewarding assignments in store, Admin, operations and coaching with an organization of high repute to expand my learnings, knowledge, and skills.
Overview
17
17
years of professional experience
Work history
CUSTOMER RELATIONSHIP MANAGER
MAJID AL FUTTAIM CARREFOUR
, Egypt
05.2019 - 09.2023
- Delegate tasks to each team member
- Managing a team of 4 members
- Developing, observing, and coaching front liners
- Oversee After Sales service request providing excellent service to the customers
- Organizing staff training and development (PIP)
- Ensure highest results of mystery shopper
- Establishing, managing, and regularly reviewing the store grading systems to ensure optimum stock level
DISTRIBUTION TEAM LEADER
ORANGE
, Egypt
01.2007 - 04.2019
- Responsibilities:
- Link between distribution and Orange
- Customer satisfaction and feedback
- Team target, evaluation, and development
- After sales services
- Market and competitor performance.
Education
TRAINING COURSE IN ORANGE COMPANY (ASPIRE OUTDOOR EXPERIENTIAL LEARNING TRAINING -
COURSE IN ORANGE (SOLVED PROBLEM).TRAINING COURSE IN ORANGE (SALSA TRAINING).CUSTOMER CEUR (1,2,3) DEVELOPMENT STAFF ATTITUDE. -
COURSE IN XEROX COMPANY (SELLING FOR SUCCESS XEROX -
FACULTY OF COMMERCE - ACCOUNTING DEPARTMENT
SUEZ CANAL UNIVERSITY
2006
Accomplishments
- Client relationships
- Coaching and development team
- Communication skills
- Team management
Languages
Arabic
Native
English
Upper intermediate
Timeline
CUSTOMER RELATIONSHIP MANAGER
MAJID AL FUTTAIM CARREFOUR
05.2019 - 09.2023
DISTRIBUTION TEAM LEADER
ORANGE
01.2007 - 04.2019
TRAINING COURSE IN ORANGE COMPANY (ASPIRE OUTDOOR EXPERIENTIAL LEARNING TRAINING -
COURSE IN ORANGE (SOLVED PROBLEM).TRAINING COURSE IN ORANGE (SALSA TRAINING).CUSTOMER CEUR (1,2,3) DEVELOPMENT STAFF ATTITUDE. -
COURSE IN XEROX COMPANY (SELLING FOR SUCCESS XEROX -
FACULTY OF COMMERCE - ACCOUNTING DEPARTMENT
SUEZ CANAL UNIVERSITY
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