Mohamed Fathy Ali Mohamed
Shift In-charge
Dubai
Summary
Looking for a challenging role so that I can use my skills, capabilities and experience through sincere dedication and hard work for a successful career, experienced +5 years in Operations, Sales and service with a demonstrated history of working in the banking industry,
Experience in issue and monitoring all kind of the transactions if it inbound or outbound with very high concentration, following all AML, KYC, EDD and CDD process.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Shift In-charge
Al Ansari Exchange
03.2021 - Current
- FCY) Recieve/issue cash transaction instruments like remittances foreign currency exchange
- WPS, TT, and vat services transactions bills payments, Credit card payments etc
- Collect cash against any transactions
- Provide cash against transactions / vouchers
- Pay cash against authorized cheques, credit cards as per business policy
- Purchase and sell of foreign currency
- Attending the customers for making Telex transfer
- Complying AML policy & procedures
- Full acknowledge of the business transaction and corporates such as TT transactions and WPS opening accounts with fully complying AML and CBUAE policy & procedures, while collecting the required documents for opening the accounts and conducting the transactions
- Buying and selling foreign currency from walk-in customers and treasury
- Follow-up of the currency market and international exchange rates
- Processing of incoming /outgoing international and domestic remittance, such as telegraphic, transfer local bank, Western Union, Cash Express and instant transfer credit card
- Payment Utility payments, wages payment cash collection and disbursal, payment and issue of air ticket for tie-up airline companies and national bonds
- Promote and cross sell of new products and services introduced by the company among customers
- Resolve customer complaints independently wherever possible, or inform and follow up such complaints with customer service in the Head Office
- Collect all supporting documents for the transactions conducted and arrange for keeping them in files as per the uniform filing system and AML policies of the company, arrange for transfer of such documents to the warehouse.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Developed and implemented corrective actions to bring business areas in line with standards.
- Identified management control weaknesses and provided value added suggestions for remediation.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Prepared working papers, reports and supporting documentation for audit findings.
Personal Banker
Abu Dhabi Islamic Bank, ADIB
02.2020 - 01.2021
- Receive and respond to customer service account inquiries on account balance, transaction details, statements and fees and charges open new accounts/closing accounts
- Achieves target sales activity of (outbound sales, sales visits, cross sell ratio to walk-in customers) as defined in the commercial action plan
- Prepares and executes sales plan for the assigned account relationship, high knowledge of competition product
- Grows the number of new account relationship via conversation of branch - ins- customer referrals, marketing leads and self-generated leads
- Alteration to existing savings and cheque accounts inquiries for home, car, and personal loans
- Inquiries on internet service
- Handling cash transactions and cash balancing overseas transfers
- Responsible for the sales of credit cards and personal loans
- Achieving determined target
- Maintain good relations with customers even after closing the deals
- Setup periodical payment authorities on accounts promote bank products and services
- Change statement of account cycle
- Identify customer needs
- Refer customer to appropriate banking services and representative.
Branch Sales Offi
National Bank Of Egypt, NBE
07.2018 - 01.2020
- Cer Responsible for the sales of credit cards and personal loans
- Achieves target sales activity of (outbound sales, sales visits, cross sell ratio to walk-in customers) as defined in the commercial action plan
- Prepares and executes sales plan for the assigned account relationship, high knowledge of competition product
- Maintain good relations with customers even after closing the deals.
Education
Faculty Of Commerce - Accounting And Finance
Suez Canal University
06.2014 - 06.2018
Skills
Excellent user at Internet and networksVery good user at Microsoft Office programs (Word, Excel andPowerPoint)
Regulatory filings and compliance
Compliance Monitoring
Risk management
Certification
Foundation in AML And KYC
Timeline
Anti Money Laundering Concepts AML KYC AND Compliance
09-2023
Foundation in AML And KYC
08-2023
Shift In-charge
Al Ansari Exchange
03.2021 - Current
Personal Banker
Abu Dhabi Islamic Bank, ADIB
02.2020 - 01.2021
Branch Sales Offi
National Bank Of Egypt, NBE
07.2018 - 01.2020
Faculty Of Commerce - Accounting And Finance
Suez Canal University
06.2014 - 06.2018