Mohamed Fharaz Firdouz
Sharjah,UAE
Summary
Accomplished professional with expertise in organizational awareness, budget administration, and customer service excellence. Demonstrates strong performance monitoring and CRM software literacy. Proven track record in research and development, supply chain optimization, and resource optimization. Adept at strategic visioning and decision-making authority to drive business success. Committed to leveraging skills for continued growth and innovation within a dynamic organization.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
General manager
Northlark PTE Ltd
Singapore, Singapore
12.2022 - Current
- Directed day-to-day work of 400 employees and motivated teams to exceed objectives.
- Established budgets based on historical, current and forecasted business data.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Set strategic plans to govern functioning of HR, IT, Compliance, Transition, Work Force Management and operations.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Led company-wide restructuring to streamline operations.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Established strong rapport with stakeholders to enhance business credibility.
- Managed key stakeholder relationships for smoother project completion.
- Maintained compliance with industry regulations at all times.
- Streamlined communication processes for improved team collaboration.
- Worked with board of directors to establish objectives and decisively lead operations.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
Group operations manager
WNS Global Pvt Ltd Sri Lanka
Colombo, Sri Lanka
02.2021 - 11.2022
- Fostered a positive work environment for employee satisfaction.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Developed strategic plans, improving overall productivity.
- Ensured compliance with industry regulations and standards during operations management.
- Maintained high safety standards at workplace, reducing accidents and injuries.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Education
Master of Business Administration - General
University Of Suffolk
United Kingdom 10.2019 - 04.2021
Diploma - International Trade
Institute of Bankers of Sri Lanka
Sri Lanka 01.2011 - 08.2011
Certificate - Anti Money laundering and Sanctions Compliance
International Compliance Association
United Kingdom 08.2015 - 12.2015
Skills
- Organisational awareness
- Budget administration
- Customer service excellence
- Performance monitoring
- CRM software literacy
- Research and Development
- Supply chain optimization
- Resource optimisation
- Decision-Making authority
- Strategic visioning
Languages
English
Fluent
Sinhala
Native
Tamil
Native
Timeline
General manager
Northlark PTE Ltd
12.2022 - Current
Group operations manager
WNS Global Pvt Ltd Sri Lanka
02.2021 - 11.2022
Master of Business Administration - General
University Of Suffolk
10.2019 - 04.2021
Certificate - Anti Money laundering and Sanctions Compliance
International Compliance Association
08.2015 - 12.2015
Diploma - International Trade
Institute of Bankers of Sri Lanka
01.2011 - 08.2011
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