MOHAMED GHAITH ATSHAN
Summary
I aim to achieve a prominent position in the field of information technology Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
12
12
years of professional experience
Work History
Assistant of Information Technology Manager
Dar Al Dhabi Event Management.
11.2016 - Current
- Installing cameras and attendance devices at all company sites and linking them with the main branch
- Technical support for all construction sites and their staff
- Monitor the work of the printing systems, feed them with ink, and maintain them periodically
- Website management and all social networking activities, SEO and SEM
- Create monthly reports from attendance devices and submit them to the Human Resources Department regarding staff attendance and departure times
- Providing and preparing meeting rooms in the company by installing sound systems, microphones, lighting systems, large screens, projectors and translation systems
- Install and set up wired and wireless networks, routers, and switches
- Maintenance of computers and printers and preparing workstations for employees
- Direct technical support for more than 40 employees on a daily basis by phone or visiting their offices
- Infrastructure development with the latest devices and technologies
- Follow up on periodic updates of all systems and programs in the company
- Daily and routine backup of company data and antivirus and firewall updates.
IT Support Engineer/Help Desk
alqabdah Global Building
09.2015 - 09.2016
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded promptly to incoming sales leads and requests for technical support.
- Monitored systems in operation and quickly troubleshot errors.
- Installed, configured and maintained computer systems and network connections.
IT Support
Smart Ideas Magazine
06.2012 - 07.2014
- Installing operating systems, equipping computers, downloading important programs and making sure they are ready for use
- Equipment maintenance, installation, monitoring and counting periodically
- Follow-up of technical staff requirements and work to solve their problems and training
- Follow up the company's requests with the supplier and receive and purchase infrastructure equipment and supplies and develop them to suit the company's requirements.
Education
Bachelor of Information Engineering -
Aleppo University - College of Information Engineering
01.2015
High School Specialization (Operating Systems and Programming) -
Syria
01.2011
Skills
- Windows server 2016
- Active Directory
- Desktop support
- Physically Maintenance of Computers&Printers
- Microsoft Azure
- Microsoft Office
- Technical and network support
- Leadership
- Team management
- Motivational skills
- Interpersonal & communication skills
- Analytical skills
- Ability to work under pressure
- Decision making & problem solving skills
- Strong technical aptitude
- Research and solve complex issues independently
- Fast learning
- Time Management
- Report Generation
Websites
Languages
Arabic
Arabic
Roles And Responsibilities
- End User Support including diagnosis and solving computer software and hardware faults, high-end servers, laptops, printers, PC hardware and software problems.
- Installing and configuring new computers hardware operating systems and applications. Repairing equipment and replacing parts.
- Maintain and monitor asset management inventory including servers, desktops, network, equipment, consumables supplies (toners, adapters, etc.), and software licenses.
- Technology.
- Hardware and software products.
Personal Information
- Date of Birth: 1-9-1993
- Nationality: Syrian Arab
- Driving License: Yes
- Marital Status: Married
- Visa Status: Resident visa
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant of Information Technology Manager
Dar Al Dhabi Event Management.
11.2016 - Current
IT Support Engineer/Help Desk
alqabdah Global Building
09.2015 - 09.2016
IT Support
Smart Ideas Magazine
06.2012 - 07.2014
Bachelor of Information Engineering -
Aleppo University - College of Information Engineering
High School Specialization (Operating Systems and Programming) -
Syria
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