Summary
Overview
Work History
Education
Skills
Websites
Languages
Roles And Responsibilities
Personal Information
Work Availability
Timeline
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MOHAMED GHAITH ATSHAN

MOHAMED GHAITH ATSHAN

Summary

I aim to achieve a prominent position in the field of information technology Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.

Overview

12
12
years of professional experience

Work History

Assistant of Information Technology Manager

Dar Al Dhabi Event Management.
11.2016 - Current
  • Installing cameras and attendance devices at all company sites and linking them with the main branch
  • Technical support for all construction sites and their staff
  • Monitor the work of the printing systems, feed them with ink, and maintain them periodically
  • Website management and all social networking activities, SEO and SEM
  • Create monthly reports from attendance devices and submit them to the Human Resources Department regarding staff attendance and departure times
  • Providing and preparing meeting rooms in the company by installing sound systems, microphones, lighting systems, large screens, projectors and translation systems
  • Install and set up wired and wireless networks, routers, and switches
  • Maintenance of computers and printers and preparing workstations for employees
  • Direct technical support for more than 40 employees on a daily basis by phone or visiting their offices
  • Infrastructure development with the latest devices and technologies
  • Follow up on periodic updates of all systems and programs in the company
  • Daily and routine backup of company data and antivirus and firewall updates.

IT Support Engineer/Help Desk

alqabdah Global Building
09.2015 - 09.2016
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Monitored systems in operation and quickly troubleshot errors.
  • Installed, configured and maintained computer systems and network connections.

IT Support

Smart Ideas Magazine
06.2012 - 07.2014
  • Installing operating systems, equipping computers, downloading important programs and making sure they are ready for use
  • Equipment maintenance, installation, monitoring and counting periodically
  • Follow-up of technical staff requirements and work to solve their problems and training
  • Follow up the company's requests with the supplier and receive and purchase infrastructure equipment and supplies and develop them to suit the company's requirements.

Education

Bachelor of Information Engineering -

Aleppo University - College of Information Engineering
01.2015

High School Specialization (Operating Systems and Programming) -

Syria
01.2011

Skills

  • Windows server 2016
  • Active Directory
  • Desktop support
  • Physically Maintenance of Computers&Printers
  • Microsoft Azure
  • Microsoft Office
  • Technical and network support
  • Leadership
  • Team management
  • Motivational skills
  • Interpersonal & communication skills
  • Analytical skills
  • Ability to work under pressure
  • Decision making & problem solving skills
  • Strong technical aptitude
  • Research and solve complex issues independently
  • Fast learning
  • Time Management
  • Report Generation

Languages

Arabic
Arabic

Roles And Responsibilities

  • End User Support including diagnosis and solving computer software and hardware faults, high-end servers, laptops, printers, PC hardware and software problems.
  • Installing and configuring new computers hardware operating systems and applications. Repairing equipment and replacing parts.
  • Maintain and monitor asset management inventory including servers, desktops, network, equipment, consumables supplies (toners, adapters, etc.), and software licenses.
  • Technology.
  • Hardware and software products.

Personal Information

  • Date of Birth: 1-9-1993
  • Nationality: Syrian Arab
  • Driving License: Yes
  • Marital Status: Married
  • Visa Status: Resident visa

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant of Information Technology Manager

Dar Al Dhabi Event Management.
11.2016 - Current

IT Support Engineer/Help Desk

alqabdah Global Building
09.2015 - 09.2016

IT Support

Smart Ideas Magazine
06.2012 - 07.2014

Bachelor of Information Engineering -

Aleppo University - College of Information Engineering

High School Specialization (Operating Systems and Programming) -

Syria

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MOHAMED GHAITH ATSHAN