CBCM,GIS, FSM, WFUI, FTTH VIEWER ,EMAP, CUSTOMER LOCATOR , MS OFFICE
Mohamed Aslin Mohamed Haniffa
TELECOMMUNICATION TECHNICIAN
SHARJAH
Summary
Competent Telecommunications Technician bringing 14 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
6
6
Languages
Work History
Telecommunications Technician
Metro Contracting Establishment
ABU DHABI
07.2008 - 10.2015
- Installed and configured new devices and system components.
- Increased customer satisfaction by resolving issues.
- Worked flexible hours across night, weekend and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained excellent attendance record, consistently arriving to work on time.
- Drove operational improvements which resulted in savings and improved profit margins.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Coordinated installation of new users and relocations of existing users.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
- Performed construction operations and installation of telecommunications towers for several telecom companies.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Telecommunications Technician
ETISALAT FACILITATES MANAGEMENT LLC
SHARJAH
10.2015 - Current
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Worked closely with network administrators and server engineers to deliver quality service.
- Performed construction operations and installation of telecommunications towers for several telecom companies.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Read blueprints and schematics to correctly place equipment.
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Installed and configured new devices and system components.
- Increased customer satisfaction by resolving issues.
- Worked flexible hours across night, weekend and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications.
- Drove operational improvements which resulted in savings and improved profit margins.
Education
HIGH SECONDARY CERTIFICATION - ACCOUNTS
HUNUPITIYA BANDARANAIKE SCHOOL
SRI LANKA 01.2011 - 08.2013
Skills
System Repair
Software
Interests
CRICKET
ONLINE TRADING
WATCHING EDUCATIONAL VIDEO
LEARNING NEW LANGUAGES
Timeline
Telecommunications Technician
ETISALAT FACILITATES MANAGEMENT LLC
10.2015 - Current
HIGH SECONDARY CERTIFICATION - ACCOUNTS
HUNUPITIYA BANDARANAIKE SCHOOL
01.2011 - 08.2013
Telecommunications Technician
Metro Contracting Establishment
07.2008 - 10.2015
Similar Profiles
EMAD ALMALKIEMAD ALMALKI
Administrative assistant at Al-Haitham Contracting EstablishmentAdministrative assistant at Al-Haitham Contracting Establishment
Ahmad Yousef AbdulrazzeqAhmad Yousef Abdulrazzeq
Civil-engineer at Ahmad Yousef Contracting EstablishmentCivil-engineer at Ahmad Yousef Contracting Establishment
Suhail SSuhail S
Junior Accountant at Haka Contracting EstablishmentJunior Accountant at Haka Contracting Establishment