CBCM,GIS, FSM, WFUI, FTTH VIEWER ,EMAP, CUSTOMER LOCATOR , MS OFFICE
Mohamed Aslin Mohamed Haniffa
TELECOMMUNICATION TECHNICIAN
SHARJAH
Summary
Competent Telecommunications Technician bringing 14 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
6
6
Languages
Work History
Telecommunications Technician
Metro Contracting Establishment
ABU DHABI
07.2008 - 10.2015
- Installed and configured new devices and system components.
- Increased customer satisfaction by resolving issues.
- Worked flexible hours across night, weekend and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained excellent attendance record, consistently arriving to work on time.
- Drove operational improvements which resulted in savings and improved profit margins.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Coordinated installation of new users and relocations of existing users.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
- Performed construction operations and installation of telecommunications towers for several telecom companies.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Telecommunications Technician
ETISALAT FACILITATES MANAGEMENT LLC
SHARJAH
10.2015 - Current
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Worked closely with network administrators and server engineers to deliver quality service.
- Performed construction operations and installation of telecommunications towers for several telecom companies.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Read blueprints and schematics to correctly place equipment.
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Installed and configured new devices and system components.
- Increased customer satisfaction by resolving issues.
- Worked flexible hours across night, weekend and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications.
- Drove operational improvements which resulted in savings and improved profit margins.
Education
HIGH SECONDARY CERTIFICATION - ACCOUNTS
HUNUPITIYA BANDARANAIKE SCHOOL
SRI LANKA 01.2011 - 08.2013
Skills
System Repair
Troubleshooting systems
Device Installation
Educating customers
Configuring equipment
Documenting activities
Safety practices
Data Entry
Written Communication
Good Telephone Etiquette
Teambuilding
MS Office
Active Listening
Critical Thinking
Software
Interests
CRICKET
ONLINE TRADING
WATCHING EDUCATIONAL VIDEO
LEARNING NEW LANGUAGES
Timeline
Telecommunications Technician
ETISALAT FACILITATES MANAGEMENT LLC
10.2015 - Current
HIGH SECONDARY CERTIFICATION - ACCOUNTS
HUNUPITIYA BANDARANAIKE SCHOOL
01.2011 - 08.2013
Telecommunications Technician
Metro Contracting Establishment
07.2008 - 10.2015