MOHAMED HELMY SHALTOUT

• I will be Responsible for supervising operation
  of food and beverage an excellent guest and
  member experience and confirm that all events are executed according to the BEOs and exceed Guest's expectations
• Respond to complaints or feedback and resolve issues quickly so Guests walk away with a positive outcome
• I will also be required to communicate and
  delegate tasks to the team to ensureneeded and updates are communicated to team
• iwill be responsible for performing the following
  tasks to the highest standards
• Supervisor food and beverage outlet operation
  Communicate and delegate tasks to the team
  Ensure compliance in brand standard
• assist food and beverage management with
  achieving financial target.
• Assist food and beverages management with
  training and development of the team members
  assist with the annual and mid year appraisal
  with a team memberT

Always great and welcome guests promptly in a warm and
friendly manner
always s thank and give fond farewell to guests convening
anticipated for their next visit
assist guest with table reservation
ensure guests are serviced with in speci ed time
Has a good knowledge of menu and presentation standards
Able to answer any questions regarding menu and assist with the
menu selection.

• Answering phones from customers professionally and responding to customer inquiries and complaints
• Identifying, escalating priority issues and reporting to the high-level management
• Following up complicated customer calls where required
• Completing call notes and call reports
• Obtaining and evaluating all relevant data to handle complaints and inquiries
• Recording details of comments, inquiries, complaints, and actions taken
• Managing administration, communicating and coordinating with internal departments.