Mohamed Ibrahim Muneer

Client Name: Department of Government Enablement – Abu Dhabi

Project Type: Oracle Fusion Implementation (54 Govt Entities)

• Resource Loads and Estimations: Created detailed resource loads and estimations for data migration projects.
• Project Planning: Established a detailed wave-wise project plan in collaboration with SI Partner.
• Project Workbooks: Developed and maintained single project workbooks to track RAID Logs, High-Level Plan, Track-wise 90 Days Plan, Actions and Critical Paths, Change Impacts, and Lesson Learnt logs.
• Work Breakdown Structure (WBS): Created a detailed WBS for timesheet management.
• Resource Utilization: Ensured proper resource utilization throughout project lifecycle.
• Status Monitoring: Conducted daily stand meetings for status monitoring and reporting across streams. Prepared and presented weekly status reports to IT CDO.
• Team Coordination: Coordinated with various teams (Infra & OS Teams) for platform installations. Ensured platform availabilities on time for executions.
• Tracker Templates: Prepared detailed Functional and Technical Tracker templates for daily monitoring and reports.
• Compliance and Documentation: Collaborated with security compliance team to obtain necessary approvals for platform installations. Established repositories for project documents based on CMMI standards and ensured documentation was placed as per milestone dates.
• Milestone Monitoring: Tracked and monitored milestone deliverables for smooth closure on signoffs and milestones clearances.
• Issue Resolution: Handled escalations and derived appropriate solutions without impacting project scope.

Client Name: Department of Government Enablement – Abu Dhabi

Project Type : Oracle EBS Data Assessment (54 Govt Entities)

• Onboarding and Planning: Successfully onboarded with nine members for data assessment project. Created a detailed project plan and obtained approvals from all required stakeholders.
• Roles and Responsibilities: Defined clear roles and responsibilities tailored to specific requirements of project.
• Requirement Sessions: Developed comprehensive plans for requirement sessions, ensuring active participation from Government stakeholders.
• Requirement Documentation: Designed clear requirement document templates to facilitate effective documentation and meeting of session objectives.
• Resource Management: Ensured resources were appropriately planned and trained for sessions to optimize project efficiency.
• Document Management: Managed and maintained all project deliverable documentations in proper repositories throughout project lifecycle.
• Stakeholder Management: Obtained signoffs for all project deliverables from Abu Dhabi Government data quality team and procurement departments.
• Financial Management: Monitored commercial milestones closely to ensure alignment with project accounts and budget allocations. Ensured that project's profit and loss statements matched allocated budgets.
• Project Win: Successfully secured data migration project for Abu Dhabi Government, overseeing implementation for 54 entities.

Client Name: Sanad (Mubadala Company)

Project Type : Oracle EBS Upgrade 12.1.1 to 12.2.9, DR & AMS

• Project Planning and Presentation: Prepare Detailed Project Plans, Work Breakdown Structures (WBS), Cutover Plans, and Disaster Recovery (DR) Plans. Conduct presentations to stakeholders.
• Status Monitoring Monitor project status with multiple execution teams.
• Requirement Management: Review Business Requirement Documents (BRDs) are in place as per required formats.
• Defect Management: Implemented Defect Mechanism and monitor defect closure. Maintained cMRO (component Maintenance, Repair, and Overhaul) related defects. Ensured defects are closed with business acknowledgements.
• Reporting and Meetings: Prepared and present Weekly Status Reports. Conducted Meetings with Steering Committee members and sponsors.
• User Acceptance Testing (UAT): Prepared UAT Plans, Coordinated with Sanad IT Managers for UAT, Ensured on-time UAT Sign Off and milestone clearances.
• Cutover Planning and Execution: Prepared Detailed Cutover Plans, Discussed and finalized shutdown activities, Executed cutover during blackout days and Ensured system is up and running for business Go-Live.
• Post-Go-Live Support: Monitored support post Go-Live.
• Support Handovers: Ensure smooth support handovers for existing IT team with proper documentation handovers.
• Disaster Recovery (DR) Planning and Execution: Prepared detailed DR Plans, Executed DR plans and successfully made primary to standby is activated and restored.
• Annual Maintenance Support: Served as an End-to-End Support Operational Manager for two years, overseeing tasks ranging from database administration to Oracle Financial Closures.

Client Name: Oman LNG – ERP Enhancements

Project Type: Oracle EBS Enhancements

• Prepared and obtained approval for project plans from steering committee.
• Initiated proper onboarding of resources and pre-kick-off activities.
• Monitored preparation of Solution Design by existing designer team.
• Reviewed ASIS and TO BE documents, ensuring sign-off for planned enhancements.
• Prepared and maintained execution and deployment plan on phase basis.
• Handled track wise monitoring executions, delays and impacts on daily stand-up meetings.
• Ensured alignment of documentation between execution team and business SPOCs.
• Ensured on-time CRP's and UAT's for planned enhancements.
• Validated and ensured review and storage of MD50, MD70, MD120, BR100, and Requirement Documents in a proper repository.
• Ensured user training and UAT are completed on time as per plan.
• Measured plan deviations and implement mitigations.
• Coordinated with Client PMO for signoffs and milestone clearances.
• Coordinated PROD deployments with DBA and PMO team.
• Ensured required support for enhancements and handovers.

Client Name: SITA – Aviation’s Europe

Project Type: Oracle EBS Rollouts

Project Planning and Presentation:

• Prepared detailed project plans, work breakdown structures, and cutover plans for presentations.
• Coordinated and facilitated platform installations.
• Ensured completion of user IDs and pre-checklists before project kick-off.

Stakeholder Engagement:

• Developed a detailed plan for stakeholder engagement, defining clear roles and responsibilities for project team members.
• Ensured alignment of project team members for requirement gathering and solution discussions with customer stakeholders.

Configuration Understanding:

• Ensured team members are aligned and proficient in clone of master configurations, unit configurations, and test cycles.

Status Monitoring:

• Monitored project status with multiple execution teams to ensure timely progress.

Rollout Management:

• Successfully facilitated rollout of 74 entities, ensuring alignment with mapping documents.

Defect Management:

• Implemented defect mechanism and monitored closure processes to maintain project quality.

Stakeholder Communication:

• Conducted on-site team meetings and reports with Steering Committee members and sponsors.

Alignment and Measurement:

• Ensured alignment between business and ERP consultants, measured plan deviations, and implemented mitigations as necessary.

PMO Coordination:

• Coordinated with client PMO for signoffs and milestone clearances throughout project lifecycle.

Post-Go-Live Support:

• Provided support monitoring post go-live to ensure smooth transition and resolve any issues.

Team Handover:

• Facilitated smooth support handovers for existing IT team, ensuring continuity of operations.

Documentation Management:

• Validated and ensured project documents were reviewed and stored in proper repository for easy access and reference.

Client Name: Suguna Foods Private Limited

Project Type : Oracle EBS – R12.2.8 Versions (Re-Implementation)

• Project Scope:Re-implementation project from R12.1.3 to R12.2.8
• Key Processes: FND loads, master & open data migrations, OPM, and custom flow processes.
• Modules Re-implemented: Inventory, Purchasing, Order Management, Advance Pricing, EAM, OPM, Formulators, Iexpense, HRMS, Projects, Fixed assets, Cash Management, AGIS, AP, AR & GL
• Data Migration Tool: Chain-Sys product for Setups & Configurations, Master Data & Transactional Data
• Organization Structure:
• 6 Business Groups
• 6 Legal Entities
• 6 Ledgers
• 48 Operating Units
• 1487 Inventory Org’s
• Project Management:
• Detailed project plan by objects with resource planning and workloads
• Team management: 9 on-site (Functional & DBA) and 18 offshore
• Daily tasks allocations & monitoring offshore team's progress.
• Daily status calls and reporting with Suguna IT team.
• Cut-Over plan preparation and timeline management.
• Instance planning and retirement schedules with hardware teams.
• Escalation handling and customer support

Client Name: Fortis Health Care

Project Type: Oracle EBS – Rollout Project

• Conquered expansion of business roll-out project, adding 20 hospitals to Fortis Healthcare's portfolio in India.
• Successfully completed project within budgeted 3-month timeframe.
• Led multiple custom processes, ensured in conducting thorough business studies to ensure project completion on time.
• Organized and managed end-user training in various regions, ensuring comprehension in business language tailored to custom processes.

Client Name: Emitac Healthcare Solutions UAE

Project Type: Sales & Service Cloud Lightning Implementation

Phase I - Salesforce CRM implementation: Led project from requirement to Go-Live, ensuring complete control over the project.

• Transactional testing and validation: Managed testing on scenarios configured by Offshore team.
• Data mapping validation & cross reference logics finalization: Collaborated with offshore team to finalize integration between Salesforce and Oracle Fusion.
• Requirement gathering for reports: Gathered requirements from various business verticals, validated them, and presented to EHS Business excellence team for final sign-offs.
• Training CRM transactional flow: Conducted training for end users and validated process changes with EHS steering committee members.
• Documentation preparation: Prepared documentation for each stage of iteration.
• Stakeholder management: Engaged with Chain-Sys stakeholders to obtain required sign-offs from different verticals within EHS.

Phase II - Salesforce Service cloud lighting implementation:

• Managed project from requirement to Go-Live phase.
• Business flow process finalization: Finalized processes for Corrective, Preventive, Breakdown, and Customer complaints.
• BR document preparation: Prepared Business Requirement documents and obtained sign-off from EHS Business excellence team and Service Operations Heads.
• CRP & Training Sessions with users involved and get the consolidated business process level changes and re-engineering based on the steering committee decisions.
• UAT organized and final Go-Live is launched for service cloud.

lient Name: Essilor India PVT LTD

Project Type: AMS Support - Oracle EBS R12.1.3 Versions

• Handled entire AMS Project and managed team of around 25 resources.
• Managed support team for Oracle Purchasing, Inventory, Order Management, eAM, Project Costing, Project Billing, Financials, and HRMS.
• Conducted daily reviews with support team to ensure responses and resolutions met SLAs. Reviewed service request process for efficiency and effectiveness, implementing improvements as needed.
• Reviewed weekly status reports and presented them to Customer IT Team.
• Conducted monthly support review meetings with stakeholders to understand their expectations and provide value-added suggestions.
• Managed all Service Delivery reports to an agreed schedule, including management and performance reports for Customer IT Management.
• Conducted incident management process reviews to improve response time and resolution efficiency.
• Managed the development and documentation of processes and procedures for operational management, updating through change request process if SLAs deviated from assignments.
• Assisted/drove the team in providing efficient 2nd and 3rd level support on all above modules.
• Actively involved in all Business SPOC requirement discussions, providing solutions with the team.