Mohamed Irfan Abdul Rawoof
Dubai,UAE
Summary
Experienced Operations Executive with knack for streamlining processes and boosting team productivity. Improved operational efficiency in previous roles, leading to higher customer satisfaction and reduced costs. Known for strategic approach to problem-solving and delivering impactful results.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Operations Executive
DP World Logistics UAE FZE
Dubai, UAE
06.2021 - Current
- Partnered with customs professionals, clients and transport teams to deliver shipments on-time for minimum cost.
- Resolved customer issues, enhanced client satisfaction.
- Troubleshot any potential issues promptly, maintained uninterrupted operations.
- Maintained accurate records for audit purposes, ensured transparency in operations.
- Negotiated with carriers for best freight rates, achieved cost savings.
- Tracked shipping trends to identify consistent problems with customs, carriers or specific types of cargo.
- Handled complex shipments, met customer requirements effectively.
- Compared carrier terms and fees to determine most cost-effective service.
- Coordinated with various departments to ensure seamless operations.
- Verified shipments against documents to maintain accuracy.
- Followed the requirements and regulations for dangerous goods handling.
- Prepared accurate documentation to ensure smooth customs procedures.
- Developed contingency plans to minimise disruption in case of delivery delays or mishaps.
- Coordinated with supply chain partners to ensure timely deliveries.
- Handled emergency situations promptly, minimising potential risks and hazards.
- Managed paperwork, ensuring proper documentation of all transports.
- Verified shipping methods and routes from pick-up location to final destination.
- Verified cargo contents against transport documentation.
- Provided customer support, improved client relationships.
- Tracked shipments for real-time updates to customers.
Freight Forwarding Operations
Fahim Express Shipping LLC
Dubai, UAE
01.2013 - 06.2021
Import Documentation Executive
Wan Hai Lines PVT LTD
Chennai, India
06.2011 - 08.2012
- Reviewed documents for accuracy, immediately notifying supervisor of errors.
- Achieved streamlined order processing with meticulous attention to detail in documentation.
- Updated technical documentation regularly, ensuring information accuracy at all times.
- Optimised flow and scheduling of daily operations for maximum productivity.
- Resolved customer complaints professionally to maintain positive store reputation.
Education
Master of Business Administration - Logistics & Supply Chain Management
Indian Institute of Logistics
Chennai, India 06.2009 - 05.2011
Bachelor of Science - Mathematics
Jamal Mohamed College
Trichy, India 06.2006 - 05.2009
Skills
- Customer service orientation
- Quality Assurance
- Logistics documentation
- Distribution logistics
- Freight forwarding process understanding
Timeline
Operations Executive
DP World Logistics UAE FZE
06.2021 - Current
Freight Forwarding Operations
Fahim Express Shipping LLC
01.2013 - 06.2021
Import Documentation Executive
Wan Hai Lines PVT LTD
06.2011 - 08.2012
Master of Business Administration - Logistics & Supply Chain Management
Indian Institute of Logistics
06.2009 - 05.2011
Bachelor of Science - Mathematics
Jamal Mohamed College
06.2006 - 05.2009
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