mohamed islem ouartsi
sales and customer service
Abu Dhabi
Summary
Driven professional with a proven track record at Sinohydro Corporation, Ltd, excelling in customer retention and sales enhancement through complex problem-solving and exceptional service. Mastered visual merchandising and cash handling, contributing to significant performance improvements. Skilled in fostering client relationships and executing upselling strategies to boost revenue.
Overview
7
7
years of professional experience
Work History
Sales Assistant
Le Jasmin Fast Food
09.2018 - 06.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Customer Sales and Service Expert
Sinohydro Corporation, Ltd
08.2016 - 06.2018
- Processed orders, service requests and applied information to customers.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
Education
Bachelor of Science - Commercial And Advertising Art
Challel Mesoud Guelma School
Guelma Algeria 04.2001 -
Skills
Complex Problem-Solving
Processing payments
Display building
Visual Merchandising
Customer Needs Assessment
Stock management
Cash Handling
Languages
Arabic
Bilingual or Proficient (C2)
French
Advanced (C1)
English
Intermediate (B1)
sport
I practise sport every time when I have time like swimming and foot ball.
Timeline
Sales Assistant
Le Jasmin Fast Food
09.2018 - 06.2023
Customer Sales and Service Expert
Sinohydro Corporation, Ltd
08.2016 - 06.2018
Bachelor of Science - Commercial And Advertising Art
Challel Mesoud Guelma School
04.2001 -
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