Mohamed El-Gammal

• Communicate with customers to arrange for shipping details such as pickup times, shipping method, delivery date and any special requirements
• Act as Key account manager to evaluate and process import documents and obtain all custom releases and invoices for key accounts
• Provide optimal customer service to all clients and maintain status report for all shipments and collaborate with various departments for release of all goods from customs
• Coordinating with accounting department to ensure that payments are made to suppliers within specified time frames.
• Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
• Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
• Followed SOPs with all customer account actions and data management to keep consistent service levels.

• Planned the operations well in advance to insure smooth executions of the shipments
• Engaged proactively with the relevant different parties (internal / external) involved in the shipments and attending meetings with the customers to develop new opportunities
• Kept up to date reports about ongoing shipments to assist various company departments in executing required tasks
• Established good rapport with carriers & co-loaders to maintain and develop the business and service needs.

• Developed robust Sales Activity Plans and a strong sales pipeline to align with the agreed targets of existing accounts and new business
• Negotiated and utilized new as well as existing contracts by fostering strong relationships with the customers through high quality and frequent customer face-to-face meetings
• Established and maintained highly effective relationships with clients and industry partners to drive growth.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Ensured customers portfolios adhere to all terms, including credit, and that the deal generates optimal return through proactive contract management
• Attended fairs and events regularly to attract and retain clients.

• Developed strong RORO customer data base
• Regained relationship with lost customers specially the key accounts like EL-KASRAWY Group who control 40% market share
• Promoted company’s wide services (WWO, ALS & NMT) to new & current Customers
• Provided management / principals with competition updates and market changes while suggesting action plans to capture new opportunities
• Secured 80% of FOB RORO market share shipments on behalf of WSS / WWO Egypt.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Handled Import sales activities for [Arabian Gulf/US/Fareast/Europe] trades.
• Maintained and capitalized close contact with clients through regular face to face visiting to negotiate/extend contracts.
• Developed customer base by recovering lost accounts and adding more than 80 new accounts, that improved profit margins by 35% YOY.
• Prepared updated records of sales activities and actual performance to present to top management on regular basis.
• Actively participated with developing business in the overall interests of the company & created business opportunities by continuous study of market dynamics, see potential, and set action plan.

• Handled Import sales activities for [Arabian Gulf/US/Fareast/Europe] trades
• Prepared loading/discharging plans that being submitted to terminal authorities
• Followed up vessels in port operations including arrival, berth and departure
• Followed up the container movements and prepared reports for head office utilization
• Coordinated the PTI process through the assigned vendor for reefer containers
• Supervised port offices members to ensure smooth operation.