Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Mohamed Mohamed Hashem Ibrahim

Mohamed Mohamed Hashem Ibrahim

Sharjah ,Egypt

Summary

Dedicated Debt Collector with extensive experience in high-pressure customer service roles. Positive and energetic for improved team morale and productivity. Adaptable and flexible for responsive support. Problem-solving professional demonstrates excellent financial reporting and deadline management skills. Skilled at handling sensitive conversations with tact and diplomacy. Produces official reports and complies with formal regulations.

Overview

13
13
years of professional experience

Work history

Delivery driver

Restaurant
Sharaqia, egypt
01.2011 - 01.2024
  • Followed safe driving practices for safety of fellow travellers and passengers.
  • Completed required paperwork certifying [Type] deliveries.
  • Maintained clean, well-functioning vehicle through regular attention and care.
  • Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.

Collections agent

Housing & Development Bank
sharaqia , Egypt
02.2015 - 05.2023
  • Maintained compliance with fair debt practices and regulatory guidelines.
  • Communicated with customers diplomatically and respectfully.
  • Maintained records on diary notes and debt status codes to support customer account accuracy.
  • Resolved complex collection cases, liaising with debt collection agencies and local courts to foster positive outcome.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.

Education

Diploma -

Trading Diploma
Egypt

Skills

  • Route optimisation
  • Safety conscious
  • Spirit law compliance
  • Vehicle loading and unloading

Languages

Arabic
Native
English
Beginner

Timeline

Collections agent

Housing & Development Bank
02.2015 - 05.2023

Delivery driver

Restaurant
01.2011 - 01.2024

Diploma -

Trading Diploma
Mohamed Mohamed Hashem Ibrahim