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Mohamed Mosbeh
Customer Service Representative
Sharjah
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings 3 years of experience managing fast-paced, front desk operations. Vital planning, problem-solving, and communication skills. Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with a team-orientated mentality and dedication to customer
satisfaction, business goals, and sales excellence.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Call Centre Representative
Americana
Sharjah
09.2021 - Current
- Managed and escalated complaints effectively, resulting in 95% positive customer outcomes.
- Handled customer queries with 100% first-call resolution, exceeding company target by 100%.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Increased client retention by building instant rapport and establishing customer trust.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Customer Service Representative
Khidmaty Government Services (Tas-heel)
Dubai
02.2020 - 08.2021
- Welcome and greeting customers.
- Managed over 50 customers per day.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Senior Sales Associate
More & More for silver
Cairo
02.2016 - 12.2019
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Trained, coached, and mentored new sales associates for maximum performance.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues and increased sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored sales team performance and provided constructive feedback.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Greeted customers and provided product advice to increase sales.
- Serve customers between 40 to 80 customers per day.
Sales Associate
Zain clothes store
Mansoura
12.2012 - 01.2016
- Welcome customers and request to offer them assistance
- Listening to customer requirements and presenting products appropriately to make sale
- Cashiering, managing store inventory and training new staff
- Explaining teaching customers needs and uses of equipment
- Advising on forthcoming products and discussing special promotions
- Checking quantities of goods on display and stock
- Reviewing own sales performance, aiming to meet or exceed 100 % of targets
- Attending team meetings and sharing best practice with colleagues
- Responsible for ordering receiving monitoring for items
- Receiving and document delivery of large amounts of stock
- Stocking shelves with merchandise
- Maintaining and developing relationships with existing customers in person to let customers feel comfortable and return to purchase again, Then sales increase.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Social Service
Delta University
Egypt 09.2010 - 06.2014
Skills
Customer serviceSales
MS Office
Call connections
Outbound calling
Call flow maximization
Outbound sales calling
Inbound phone call handling
Interests
Technology
Learning
Timeline
Call Centre Representative
Americana
09.2021 - Current
Customer Service Representative
Khidmaty Government Services (Tas-heel)
02.2020 - 08.2021
Senior Sales Associate
More & More for silver
02.2016 - 12.2019
Sales Associate
Zain clothes store
12.2012 - 01.2016
Bachelor of Science - Social Service
Delta University
09.2010 - 06.2014