Summary
Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative

Mohamed Mosbeh

Customer Service Representative
Sharjah

Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings 3 years of experience managing fast-paced, front desk operations. Vital planning, problem-solving, and communication skills. Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with a team-orientated mentality and dedication to customer
satisfaction, business goals, and sales excellence.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Call Centre Representative

Americana
Sharjah
09.2021 - Current
  • Managed and escalated complaints effectively, resulting in 95% positive customer outcomes.
  • Handled customer queries with 100% first-call resolution, exceeding company target by 100%.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
  • Increased client retention by building instant rapport and establishing customer trust.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Customer Service Representative

Khidmaty Government Services (Tas-heel)
Dubai
02.2020 - 08.2021
  • Welcome and greeting customers.
  • Managed over 50 customers per day.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Senior Sales Associate

More & More for silver
Cairo
02.2016 - 12.2019
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues and increased sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Monitored sales team performance and provided constructive feedback.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Greeted customers and provided product advice to increase sales.
  • Serve customers between 40 to 80 customers per day.

Sales Associate

Zain clothes store
Mansoura
12.2012 - 01.2016
  • Welcome customers and request to offer them assistance
  • Listening to customer requirements and presenting products appropriately to make sale
  • Cashiering, managing store inventory and training new staff
  • Explaining teaching customers needs and uses of equipment
  • Advising on forthcoming products and discussing special promotions
  • Checking quantities of goods on display and stock
  • Reviewing own sales performance, aiming to meet or exceed 100 % of targets
  • Attending team meetings and sharing best practice with colleagues
  • Responsible for ordering receiving monitoring for items
  • Receiving and document delivery of large amounts of stock
  • Stocking shelves with merchandise
  • Maintaining and developing relationships with existing customers in person to let customers feel comfortable and return to purchase again, Then sales increase.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Science - Social Service

Delta University
Egypt
09.2010 - 06.2014

Skills

Customer serviceundefined

Interests

Reading

Technology

Learning

Timeline

Call Centre Representative

Americana
09.2021 - Current

Customer Service Representative

Khidmaty Government Services (Tas-heel)
02.2020 - 08.2021

Senior Sales Associate

More & More for silver
02.2016 - 12.2019

Sales Associate

Zain clothes store
12.2012 - 01.2016

Bachelor of Science - Social Service

Delta University
09.2010 - 06.2014

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Mohamed MosbehCustomer Service Representative