Mohamed Omer Abdalrahman
DUBAI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance - Ministry of Human Resorces and Emiratization - MOHRE project
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Balad Bank
09.2019 - 10.2022
- Maintaining a positive, empathetic, and professional attitude onward customer at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing products inside and out so that can answer questions.
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback efficiency of customer service
Call Center Representative
Zain Telecommunications
03.2019 - 09.2019
- Ensure customer satisfaction and provide professional,
- Manage large amounts of inbound and outbound calls in timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when arise.
- Build sustainable relationships and engage customers by taking the extra mile.
Education
Bachelor of civil engineering - Civil Engineering
University of Science And Technology
Khartoum - Sudan 09.2019
Skills
- Research
- Quality Assurance Controls
- Senior Leadership Support
- Critical Thinking
- Active Listening
- Administrative support
- Creative problem solving
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Customer Service Representative
Teleperformance - Ministry of Human Resorces and Emiratization - MOHRE project
01.2023 - Current
Customer Service Representative
Balad Bank
09.2019 - 10.2022
Call Center Representative
Zain Telecommunications
03.2019 - 09.2019
Bachelor of civil engineering - Civil Engineering
University of Science And Technology
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