Mohamed Rafi K.H
Abu Dhabi,United Arab Emirates
Summary
- Monitor flight network and operations to address arising issues timely and efficiently to ensure passenger re-accommodation plans and recovery.
- Telephone and email support for EY Network around irregular operations and ADHOC reservations requests supporting various departments.
- Prepare accurate advisories for flight disruptions, impact on passengers, re-accommodation plans and recovery including ticketing.
- Deliver re-accommodation alternatives that minimize the impact on the guest experience
- Accountable for the tracking and management of flights overbooked because of equipment changes, schedule change etc.
- Communicate with connection controller in NOC in a clear and consistent manner on guest connection matrix as per NEO Guest Connection FIDS .
- Coordination between Revenue management, Network Operations Centre and the effected stations.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Guest Recovery Controller
Etihad Airways
Abu Dhabi-UAE, UAE
03.2016 - Current
- Monitor flight network and operations to address arising issues timely and efficiently to ensure passenger re-accommodation plans and recovery.
- Consulted with management and key stakeholders to define business needs and specifications.
- Provided accurate, timely administrative support to maintain daily operations.
- Guaranteed efficient audit execution, liaising with key stakeholders to understand business needs and operations.
- Collecting data related to flight operations and inventory.
Senior Corporate Travel Consultant
Bin Moosa Travels
Abu Dhabi, UAE
08.2006 - 12.2010
- Developed and managed Corporate and Leisure portfolio of customers seeking cost-effective, knowledgeable travel consultation specifically in areas of flight arrangements, hotel accommodations, car rentals, train tickets, cruises, resorts, tour packages, restaurants, and excursions.
- Reviewed customer history to recommend appropriate products and services.
- Successfully delivered on tasks within tight deadlines.
- Increased customer satisfaction by resolving issues.
Corporate Travel Consultant
Al-Tayyar Travel Group
Riyadh, Saudi Arabia
03.2003 - 07.2006
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased revenue by upselling and recommending travel products.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Applied positive customer service approach to increase satisfaction levels.
Reservation & Ticketing Officer
Akbar Travels of India Pvt Ltd
Cochin, India
01.2002 - 02.2003
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Strived to reach set sales and revenue targets.
- Processed payments and established payment plans on behalf of customers, offering multiple methods to maximize sales.
- Accommodated client requests for customizations or modifications as best as possible.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Advised customers on visas and travel safety.
- Prepared comprehensive travel itineraries using accessible formats for customers.
- Recommended hotel packages and initiatives to customers for increased business profits.
Education
Diploma - World geography and airfare calculation
School Of Airline And Travel Management
India 02.2002 - 07.2002
Bachelor of Arts - Tourism and travel management
Himalayan University
India 03.2019 - 03.2022
Skills
- Operations analysis
- Amadeus Altéa Departure Control - Customer Management
- Amadeus Altéa Inventory & ARD web
- Microsoft Word/Excel/PowerPoint
- Microsoft Outlook
- AIMS
- iFlight Neo HUB & Guest Connection FIDS
- IRROPS
- Sabre
- Galileo
- World span
- GTA-Hotel Reservation System
- Geographical knowledge
- Time management
Custom
- Can handle work under pressure.
- Highly dedicated and committed to work and responsibilities.
- Highly customer oriented.
- Result oriented.
- Enjoy meeting people and developing relations.
- Team Facilitator.
- Excellent communication skills.
- Tactful, Polite and Excellent in Public Relation.
- Very good command over English- Spoken and Written.
- Can do Self-correspondence.
Personal Information
- Age: 44
- Passport Number: S9820996
- Father's Name: Hamza.K.K
- Date of birth: 08/30/79
- Gender: Male
- Nationality: Indian
- Marital status: Married
- Religion: Muslim
Languages
English
Advanced
Malayalam
Native
Hindi
Intermediate
Arabic
Beginner
Timeline
Bachelor of Arts - Tourism and travel management
Himalayan University
03.2019 - 03.2022
Guest Recovery Controller
Etihad Airways
03.2016 - Current
Senior Corporate Travel Consultant
Bin Moosa Travels
08.2006 - 12.2010
Corporate Travel Consultant
Al-Tayyar Travel Group
03.2003 - 07.2006
Diploma - World geography and airfare calculation
School Of Airline And Travel Management
02.2002 - 07.2002
Reservation & Ticketing Officer
Akbar Travels of India Pvt Ltd
01.2002 - 02.2003
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