Mohamed Raoof Hamza
Sr. Operations Manager
Dubai
Summary
Seasoned management professional with over 10 years of experience versed in all aspects of operations management, from scheduling and finance to inventory and marketing. Possesses exceptional communication, organizational capabilities and problem-solving skills. Focused on team building, leading and motivating the employees. Believes in if you have happy employees, you will have happy customers.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Sr. Operations Manager
Body Design
Dubai
01.2017 - Current
- Managed and supervised 3 branches with 20 employees including Supervisors, and Accountant
- Worked closely with sales and marketing team to generate sales initiatives through social media and grass roots marketing
- Monitored daily sales activities and meets with management team regularly to provide updates on sales and promotions
- Developed and promoted active member programs, including corporate wellness and activities to increase the members' feelings to self-worth and accomplishment
- Coordinated fitness center repairs and maintenance
- Assisted in the lease/purchase agreement of new equipment for the facility
- Prepares policies and procedures for management review
- Provided mid-level supervisory controls and implements planning, development, evaluation, and promotion of comprehensive fitness center programs and services
- Researched and developed new programs, classes, operating policies and procedures, and revenue/marketing sources for a variety of fitness, health, leisure, recreational, cultural and sports programs
- Provided leadership for continual management and employee training initiatives
- Managed employee-related issues encompassing labor, turnover and diversity
- Prepared documents for internal and external audits
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Fitness Consultant and Branch Manager
Body Time
Dubai
01.2015 - 01.2017
- Operated EMS fitness studio which offered 8 to 10 fitness classes daily
- Conducted the scheduled classes and managed a staff of 5 certified instructors
- Responsible for the general maintenance and repairs of the business and equipment
- Fully responsible for all physical and financial aspects of the studio
- Prepared financial summary and presented during business owners’ meetings on a monthly basis
- Responsible for the entire studio's advertising and marketing
- Managed an annual budget of AED 1,000,000.
- Tracked progress of each client in secure filing system, diligently following confidentiality requirements.
Business Development specialist
Concept Wheels General Trading
Dubai
01.2011 - 01.2015
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Managed resource allocation to align with sales objectives and strengthen profit opportunities
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Arranged potential client contacts, cultivated relationships, and followed through all service needs
- Tracked weekly sales to develop corrective action planning reports
- Complied product, market, and customer data to forecast accurate sales and profit projections
- Communicated with leadership teams by spearheading regular meeting to discuss objectives
Education
MBA - Marketing
London City College
Dubai, UAEMBA - Supply Chain Management
American College
Dubai, UAEBachelors - Business Management
Mahatma Gandhi University
Dubai, UAE 04.2001 -
Skills
Sales Trackingundefined
Certification
Certified Personal Trainer Level 3 (London)
Timeline
Sr. Operations Manager
Body Design
01.2017 - Current
Certified Personal Trainer Level 3 (London)
07-2015
Fitness Consultant and Branch Manager
Body Time
01.2015 - 01.2017
Business Development specialist
Concept Wheels General Trading
01.2011 - 01.2015
Event Management Diploma (EMDI)
03-2010
Bachelors - Business Management
Mahatma Gandhi University
04.2001 -
MBA - Marketing
London City College
MBA - Supply Chain Management
American College
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