Mohamed Rashad Deif
sharjah
Summary
Proactive Customer Service Executive with resolve to remain calm under extreme pressure. Handles complex cases with expert problem-solving skills. Delivers comprehensive resolution services for customers. Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate. Proactive service professional with substantial call centre experience. Built customer rapport through friendly, attentive interactions. Handled queries knowledgeably and promptly to meet performance targets. Thorough customer service professional with multitasking and time management abilities to handle demands of busy contact centre environment. Confident in independently resolving customer problems. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Experienced customer services with over 5 years in customer services industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Customer service executive
Sinai University
Al Arish , Egypt
2021.03 - 2024.01
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Followed up customer queries to check provided solutions met expectations.
- Updated account information after customer calls for well-maintained data accuracy.
- Prepared letters, information sheets and order documentation and distributed to clients.
- Resolved complaints with proactive problem-solving and analysis.
- Audited calls and service levels to maintain high standards.
- Reduced customer wait times by adhering to call target timeframes.
- Offered detailed product and service advice based on customer needs.
- Handled live chat queries within strict timeframe targets.
- Wrote reports outlining project progress and results.
Customer service representative
Orange Business Services
Al Arish ,, egypt
2019.02 - 2021.03
- Completed transactions to replace or exchange defective items.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Recorded information about inquiries and complaints within internal database.
- Maintained excellent client satisfaction by providing in-depth support.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Managed 100+ daily calls, taking orders and escalated cancellations.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Implemented customer follow up to uphold service standards.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Education
Bachelor of Arts and education - History
AL Arish university
Egypt 2014.09 - 2018.07
Skills
- Microsoft Word
- Customer services
- Customer demographics understanding
- Office 365 usage
- Payment processing
- Client retention strategies
- Client engagement
- Data verification procedures
- Record maintenance
- Executive support
- Customer experience
Languages
Arabic
Advanced
English
Intermediate
Timeline
Customer service executive
Sinai University
2021.03 - 2024.01
Customer service representative
Orange Business Services
2019.02 - 2021.03
Bachelor of Arts and education - History
AL Arish university
2014.09 - 2018.07