Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
MOHAMED SAID MOHAMED SALEH

MOHAMED SAID MOHAMED SALEH

Dubai,UAE

Summary

Friendly Head Waiter always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Offering 3 years of experience in [Type] settings. Driven Head Waiter offering 3 years of experience and dedication to customer service. Strengths include resolving conflicts and facilitating communication between customers, kitchen staff and management. Diligent, proactive worker with strong history delivering guest satisfaction in fast-paced environments

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work history

Head Waiter

Adam's cafe
tanta, EGYPT
10.2021 - 01.2023
  • Delivered quality service by providing warm and welcoming environment.
  • Covered large parties and events, anticipating planning and staffing needs.
  • Organised seating for groups and guests with special needs.
  • Managed new and existing reservations using computer software or applications.
  • Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
  • Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
  • Maximised covers by monitoring dining room for seating availability.
  • Processed payments and reduced customer wait times.
  • Oversaw staff schedules according to strengths to build productive teams for each shift.
  • Served food to guests at proper temperatures by bringing items to table immediately.
  • Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
  • Followed checklists for shift start and end to help with smooth transitions.
  • Prepared cutlery and napkins to pristine standards.
  • Coordinated inventory and restocked condiments and consumables.
  • Disinfected dining and kitchen areas to promote cleanliness and quality standards.
  • Encouraged repeat business by presenting clean and welcoming dining environment.

Coffee Barista

PALMA
6 October city, EGYPT
01.2019 - 11.2021
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Boosted customer loyalty through attentive and efficient service.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Studied and re-designed processes to improve quality of coffee and cafe products.
  • Updated job knowledge by reading coffee trade publications and participating in educational opportunities.

Head Waiter

ged
alexandria, egypt
08.2016 - 07.2018
  • Delivered quality service by providing warm and welcoming environment.
  • Covered large parties and events, anticipating planning and staffing needs.
  • Organised seating for groups and guests with special needs.
  • Managed new and existing reservations using computer software or applications.
  • Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
  • Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
  • Maximised covers by monitoring dining room for seating availability.
  • Promoted health and safety by reporting workplace risks for resolution.
  • Promptly cleared and set tables to minimise wait times.
  • Processed payments and reduced customer wait times.
  • Served food to guests at proper temperatures by bringing items to table immediately.
  • Prepared cutlery and napkins to pristine standards.

Waiter

Gad restaurant
cairo, egypt
12.2015 - 02.2016
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Managed timing standards in food deliveries to minimise delays.

Waiter

zezo
cairo, egypt
04.2013 - 10.2015
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Education

Maintenance technician - A

Technical & Vocational High School Diploma
EGYPT
10.2010 - 09.2012

Skills

  • Wait staff rostering
  • Quick problem solver
  • High energy
  • Dining experiences
  • Incident reporting and management
  • Cash handling expert
  • Table service
  • Food safety procedures

Languages

Arabic
Native
English
Elementary

Timeline

Head Waiter

Adam's cafe
10.2021 - 01.2023

Coffee Barista

PALMA
01.2019 - 11.2021

Head Waiter

ged
08.2016 - 07.2018

Waiter

Gad restaurant
12.2015 - 02.2016

Waiter

zezo
04.2013 - 10.2015

Maintenance technician - A

Technical & Vocational High School Diploma
10.2010 - 09.2012

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MOHAMED SAID MOHAMED SALEH