Mohamed Salah Elsawi

Key Account Manager | Payoneer

• Manage and grow a portfolio of 120 strategic B2B and eCommerce accounts across UAE, Turkey, Saudi Arabia, Kuwait, Egypt, and Morocco.
• Support B2B corporates and enterprise clients with multi-entity, multi-region operations across Europe and the U.S., enabling them to onboard multiple entities and centralize cross-border payments on a single platform.
• Drive cross-sell and upsell initiatives, expanding product adoption across payments, cards, and value-added services.
• Increase share of wallet by migrating clients’ cross-border inflows from competitors to Payoneer.
• Serve B2B clients across diverse industries including Import/Export, Agro-trading, FMCG & F&B, IT Solutions, and Digital Marketing.
• Lead card adoption strategies, providing tailored solutions aligned with clients’ operational workflows and regional expansion plans.
• Proactively monitor and track cross-border payments, ensuring timely settlement and swift issue resolution.
• Act as a trusted advisor to key stakeholders, aligning Payoneer’s solutions with clients’ growth, compliance, and scalability needs.
• Collaborate closely with compliance, risk, product, and operations teams to support complex onboarding and ongoing account requirements.
• Conduct regular business reviews and strategic check-ins to identify growth opportunities and improve client retention.

• Create and execute account strategies, tailored to individual clients, that drive product adoption, usage, and long-term success.
• Managed key account matters including solving issues, updating on project milestones, attending meetings, and managing other communications.
• Managed MENA key accounts in Odoo with a portfolio of 110 accounts between B2B and B2C. While B2B were mainly F&B, Import/Export, IT services, Automotive repair.
• Led strategic commercial negotiations to enable long-term profitable growth.
• Utilize ERP analytics and customer data to track customer health, identify trends, and proactively address potential issues or growth opportunities.
• Manage and resolve complex customer escalations, collaborating with cross-functional teams to deliver effective solutions.
• Prepare and deliver regular reports to senior management on customer feedback, retention rate, growth rate and areas of improvement.
• Forecasted and tracked renewals, upgrades and other key account metrics to prevent accounting issues.
• Developed new business opportunities in existing customer portfolios to meet, upgrade and cross-sell revenue targets.

Alfa Romeo, Jeep and Subaru Sales consultant.