Mohamed Salim Alzamer
Sharjah,UAE
Summary
Organised Teller with cash handling experience. Uses superior communication skills to inform customers about bank products and services. Enthusiastic individual determined to provide each customer with excellent, customised service. Possesses good mathematical skills and keen attention to detail. Commended for high levels of accountability, efficiency and accuracy.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Teller
Dubai Islamic Banck
Sharjah, UAE
01.2016 - 01.2018
- Managed daily cash transactions for efficient customer service.
- Assisted customers with banking enquiries to enhance satisfaction rate.
- Maintained confidentiality of client information, ensured compliance with data protection regulations.
- Built strong customer relationships to foster loyalty and repeat business.
- Resolved customer complaints swiftly, improved overall customer experience.
- Performed regular audits on transactional activities, maintained high level of accuracy.
- Served a diverse clientele efficiently whilst displaying excellent interpersonal skills.
- Detected counterfeit notes using specialised equipment, safeguarded branch against fraud.
- Adapted quickly to new banking software and technologies, enhanced productivity.
- Streamlined queue management during busy periods, improved customer waiting times.
- Adhered to vault security procedures and access requirements.
- Trained new tellers in institutional processes and procedures, mentoring through learning period and answering questions.
- Maintained discretion and security in handling sensitive personal and financial data.
- Completed accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified and mitigated potential fraud and transaction risks.
Education
Diploma - Information technalogy
Sharjah Instute Of Tachnology
Sharjah UAE 06.2008 - 06.2011
Skills
- Client relationship building
- Effective communication
- Time-Management efficiency
- Confidentiality assurance
- Customer needs identification
- Security procedures adherence
- Professional attitude
- Anti-Money laundering compliance
- Complaint resolution
- Fraud detection
- Customer service excellence
Languages
Arabic
Advanced
English
Intermediate
Affiliations
- reading books
- Martial Arts
- Sports like runing and lifting weights
Timeline
Teller
Dubai Islamic Banck
01.2016 - 01.2018
Diploma - Information technalogy
Sharjah Instute Of Tachnology
06.2008 - 06.2011
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