Mohamed Shafik Sabry
Principal Account Manager
Dubai
Summary
Experienced and driven professional seeking a challenging and rewarding position in the Information Technology field. Strong work ethics, extensive background, exceptional leadership abilities, and technical skills to contribute to team and organizational success. Solid conceptual and practical foundation to achieve goals and join a progressive and professionally managed organization. Drive to make a significant impact evident through delivering innovative solutions, driving operational excellence, and fostering collaborative relationships for mutual growth. Over 20 years of experience in technical, pre-sales, and sales roles for Enterprise Customers. Highly accomplished Infrastructure Platform Solution Architect and Team Leader skilled in designing complex and mission-critical infrastructure solutions with a focus on high-end compute and storage. Dedicated to ensuring customer satisfaction.
Overview
31
31
years of professional experience
1991
1991
years of post-secondary education
14
14
Certifications
Work History
Principal Account Manager
Gulf Business Machines
06.2025 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Improved overall team productivity by implementing best practices in organization and time management.
Technical Manger - IBM Enterprise System
UCMC – GBM Dubai
01.2024 - 06.2025
- Company Overview: Multimillion-dollar company GMSR for selected IBM products
- Lead IBM Enterprise business in Dubai for UCMC
- Define the team objective.
- Track deal identification and closure.
- Report the business progression.
- Engage with IBM in major deals.
- Maintain effective relation with end customer.
- Multimillion-dollar company GMSR for selected IBM products
IBM Enterprise System Team Leader
UCMC – GBM Dubai
03.2016 - 01.2024
- Company Overview: Multimillion-dollar company GMSR for selected IBM products
- Leading the Sales & Presales team for IBM Enterprise System (Power System & Enterprise Storage) Solutions in GBM Dubai.
- Define the team objective and work closely with individuals to achieve the assigned targets.
- Track individual performance and enhance their productivity to conclude business objectives.
- Maintain the sales pipeline and ensure effective closure towards GBM quota objectives.
- Maintain effective relation with IBM to achieve end customer satisfaction.
- Review enterprise solutions and develop solutions that satisfy the requirements based on IBM Enterprise system portfolio.
- Maintain healthy relation with end customer.
- Multimillion-dollar company GMSR for selected IBM products
IBM Storage Sales Team Leader
UCMC – GBM Dubai
03.2011 - 03.2016
- Company Overview: Multimillion-dollar company GMSR for selected IBM products
- Lead IBM Storage business in Dubai & Northern Emirates with a team of 5 Sales/Technical sales.
- Build & maintain relation with major UCMC storage customers.
- Lead a Sales/Technical team of 9 engineers to achieve the business goals of GBM.
- Maintain the relation with IBM & GBM HQ for reviews and constantly closing business to achieve personal, GBM & IBM storage aggressive targets.
- Sales pipe line review with GBM management.
- Team review and appraisal recommendation for UCMC management.
- Identify opportunities and develop it to be a qualified sales opportunity.
- Solution design & modeling.
- Competitive analysis on the storage offerings.
- Pricing & negotiation with the customer for closure.
- Performance review of the current solutions.
- Multimillion-dollar company GMSR for selected IBM products
Large Account Service Representative
UCMC – GBM Dubai
04.2003 - 08.2007
- Company Overview: Multimillion-dollar company GMSR for selected IBM products
- Build trust and good relations with the customer technical staff and give them the support they need for any problems they have with IBM equipment.
- Regular visits to accounts for planning & execution of preventive maintenance.
- Resolve technical issues related to IBM devices.
- Provide the customer with technical reports and action plans for problems they encounter.
- Implement action plans to ensure that such problems will not be encountered again.
- Plan for machine upgrades (Hardware upgrades and microcode upgrades) and install these upgrades ensuring high availability of customer service.
- Providing 1st level of support to the H/W Team in Dubai for the p-series & Storage solutions (San switches & Storage boxes).
- Project manager for some projects.
- Multimillion-dollar company GMSR for selected IBM products
IBM POWER System Sales
UCMC – GBM Dubai
04.2002 - 08.2007
- Company Overview: Multimillion-dollar company GMSR for selected IBM products
- Developed a good presence of IBM POWER system in Dubai Governments as a pre-sale for IBM POWER System for the Government team.
- Solution Design & Architecture to meet the customer requirement, include server, Storage & Backup requirements.
- Sizing server capacity to meet the expected customer workload.
- Competitive analysis for similar products from different vendors.
- Submitting proposals and responding to RFI.
- Attending customer meeting with the Account manager to close the deal from the technical perspective.
- Qualifying the Sales opportunity and working closely with the account manager to close the sale.
- Maintain a good relation with the customers and ensure to address all the customer pain points.
- Storage Solution design with the IBM POWER System Solution to get a complete solution that will meet the customer objective.
- Sales pipeline development and review with my team.
- Identify sales play and follow up the execution with the team.
- Multimillion-dollar company GMSR for selected IBM products
Account Service Representative
IBM wtc (Egypt)
04.1994 - 03.2002
- Main responsibility as an SSR for IBM clients, building good relations with the customer technical staff and providing them with the needed support to address the problems they encounter with IBM products and mainly hardware related issues that includes troubleshooting, fixing, Upgrade and Microcode installation of IBM hardware Midrange and Mainframe computers (AS400 - RS6000 - ES9000) and fixing the associated I/Os to the high end computers (Tapes - Disks - line printers).
- Member of the team that implemented the first storage solution in Egypt based on the IBM ESS (Shark), including installing the machine, configuring, connecting to HP servers and implementing copy services.
- Account CE for the above project for the first year, maintaining the ESS and arranging between the customer demand from the machine and the action plans from the support center to achieve high availability of the machine.
- Installing the Cairo Alex Stock Exchange project including top of the range p-series machines in a high availability solution.
- This project included 3
- 7017 S7A machines and 4
- 7026 H80 machines.
- Then acting as CE for the account for two years, with a main responsibility of maintaining the machines and arranging for the microcode updates and signing maintenance contracts of the machines.
- Installing NOL project, the main ASP in Egypt including 1 ESS, 20 pseries machine and tape library.
- Then acting as an account CE for this customer for 2 years.
- Installing the first SAN solution in Egypt that included 8 SAN switches 2109, ESS, Tape library and 60 netfinity servers (Intel Based machines), then working closely with Microsoft to install the applications on the mentioned hardware.
- Installing Sheikh Mohamed project in Al Azhar that included SP machine, optical library and tape library and top of the range scanner that was designed specially for this project and for this I had to go for training in IBM USA Watson lab.
Education
B.Sc. of Electrical and Communication Engineering -
Alexandria University
Postgraduate Program in Data Science and Business Analytics - undefined
The University of Texas at Austin
Program in Cloud Computing - undefined
The University of Texas at Austin
Skills
Solution architecture developmentStrategic product positioning skillsMarket competitor assessmentPresentations and public speakingData analyticsAccount managementRevenue generationCustomer serviceCustomer relationship management (CRM)Customer needs assessmentComplaint managementLead prospectingStrategic account planningDevelop connections with enterprise clientsSkilled management of sales initiativesTeamwork and collaborationTechnical team leadershipInternal communicationsEffective team collaborationTalent managementStrategic planningIT infrastructure planningBusiness development and planningVendor management
Certification
Post Graduate Program in Data Science and Business Analytics, The University of Texas at Austin (Texas Executive Education), 2020
Number Of Dependents
wife + 2 children (1 undergraduate, 1 graduated, 1 in university)
Country Of Residence
UAE
Awards
- GBM service Award for 2003 as the best ITS Engineer of the year
- GBM Top performer ITS Engineer in the Gulf 2005
- GBM service Award for 2006 as the best ITS Engineer of the year
- GBM Hundred Percent Club for 6 consecutive years 2009 – 2015
- GBM Hundred Percent Club for 2019, 2022
- GBM 20 Years Service Award
- Super Star of the Year 2023
Linkedin Profile
https://www.linkedin.com/in/mohamed-sabry-474457121/
Timeline
Principal Account Manager
Gulf Business Machines
06.2025 - Current
Technical Manger - IBM Enterprise System
UCMC – GBM Dubai
01.2024 - 06.2025
IBM Enterprise System Team Leader
UCMC – GBM Dubai
03.2016 - 01.2024
IBM Storage Sales Team Leader
UCMC – GBM Dubai
03.2011 - 03.2016
Large Account Service Representative
UCMC – GBM Dubai
04.2003 - 08.2007
IBM POWER System Sales
UCMC – GBM Dubai
04.2002 - 08.2007
Account Service Representative
IBM wtc (Egypt)
04.1994 - 03.2002
Postgraduate Program in Data Science and Business Analytics - undefined
The University of Texas at Austin
Program in Cloud Computing - undefined
The University of Texas at Austin
B.Sc. of Electrical and Communication Engineering -
Alexandria University
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