MOHAMED SHAFIYUDEEN BASHEER AHAMED

Operations & Key Accounts Executive

Team express

Dubai

02.2024 - 01.2026

Creating AWB for International logistics partners including FEDEX, ARAMEX, UPS, DHL and KARA EXPRESS.
Responsible for handling VFS passports and documents, coordinating with the VFS team, and resolving related issues.
Preparing and sending daily MIS reports to VFS and banking customers.
Managed and booked orders for shipment, ensuring accurate and timely processing
Coordinated scanning and tracking of shipments to ensure they are correctly logged when out for delivery.
Assisted in maintaining records of shipment details, addressing any discrepancies promptly.
Provided exceptional customer service by handling inquiries related to shipment status and resolving issues efficiently.
Handling and Responding mails/calls for customer and shipping delivery partners.
Collaborated with team members to streamline the shipment process and improve overall efficiency.
Utilized company software to manage order and shipment data, ensuring date integrity and accuracy.
Contributed to achieving team targets by meeting or exceeding daily shipment quotas.
Creating and generating Shipment documents for Banking partners.
Checking and Scheduling shipment.
Creating RTO for Banking documents for shipment.
Resolved customer issues, ensuring high level of satisfaction.
Enhanced customer relationships by delivering excellent service.
Delivered high level of service to clients to maintain relationships for future business opportunities.
Prepared detailed reports for client updates and review meetings.
Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Streamlined processes for order fulfilment, improving customer satisfaction.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Consistently arrived at work on time and ready to start immediately.
Increased customer satisfaction by resolving issues.
Used Microsoft Word and other software tools to create documents and clear communications.