Mohamed Shibli Valliyengal
Dubai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cash Supervisor
LM Exchange
Abudhabi
06.2019 - 05.2023
- Ensure that prior to start of each shift all currencies are kept ready for collection by staff and they are signed showing that amounts are tally as per system .
- Ensure that the cash office change facility is enough adequate to operates effectively .
- Ensure that at the end of shift currencies are taken from the staff as per system balance and attached with closing documents.
- Ensure branch total currencies excess and shortages is at zero.
- Ensure that all currencies are handled and recorded in accordance with company procedures and guidelines.
- Forward all discount vouchers, gifts redeemed and cash reconciliation reports to accounts department.
- Record and report all cash excess and shortages to concerned departments as per finance protocols.
- Check all refund transactions and ensure that adequate explanations are provided by the staff.
- Arrange transguard funding before Limit exceeds and record the movement of currencies and send to all related departments.
- Ensure that only authorized personnel have access to keys and security codes.
- Prevent unauthorized persons entry in to cash locker area.
Customer Relations Officer
Ahalia International Hospital
Kerala
07.2017 - 02.2019
- Developed and implemented standards for staff to provide consistent service to customers.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Made customers aware of current and new programs and services.
- Produced and implemented customer satisfaction guarantee program which directly resulted in Number% increase in sales.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Responded to customer requests for products, services, and company information.
Education
Master Of Business Administration - HR And Marketing
Bangalore University
India 08.2016
Bachelor Of Commerce - Commerce
Calicut University
Kerala06.2014
Skills
- Cash handling
- Multitasking skills
- Time management
- Initiative skills
- Currency Exchange Knowledge
- Office Support
- Excellent Team Leadership
- Communication
- Leadership
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Malayalam
Advanced (C1)
Certification
Awarded Excellence in Customer service by Dubai Service Excellence scheme in mystery shopping .
Declaration
I hear by declare that all above mentioned information are true to my best knowledge and belief .
Mohamed Shibli
Timeline
Cash Supervisor
LM Exchange
06.2019 - 05.2023
Customer Relations Officer
Ahalia International Hospital
07.2017 - 02.2019
Master Of Business Administration - HR And Marketing
Bangalore University
Bachelor Of Commerce - Commerce
Calicut University
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