

Results driven professional with a strong focus on client relations and sustainable vendor partnerships. Proven ability to adapt to diverse environments while enhancing company culture through effective operational strategies. Expertise in improving processes and procedures to maximize profitability and operational efficiency.
Directed venue and karting operations encompassing systems, staffing, scheduling, and maintenance.
Established safety protocols across all operational areas of the business.
Created events calendar aimed at maximising potential after solidifying foundational elements.
Managed driver development suite and sim rentals while addressing technician shortages.
Coordinated launch of academy and after-school programmes upon meeting staffing needs.
Refined customer journey for karting and simulator services through clear SOP implementation.
Resolved customer inquiries and complaints promptly to enhance overall experience.
Formulated budget for JCCK while overseeing daily financial record reconciliation.
Developed and executed streamlined processes that improved daily operations and reduced expenses.
Achieved enhanced efficiency by minimising overheads within the organisation.
Maintained strong relationships with stakeholders to uphold operational standards.
Streamlined supply chain processes to reduce procurement cycle time.
Analysed performance metrics, identified areas for improvement in operations management.
Devised operational policies for regulatory compliance and best practices adherence.
Established a robust security system ensuring safety for all occupants.
Collaborated with external vendors to uphold maintenance standards in line with regulations.
Addressed emergency situations swiftly, providing timely resolutions.
Negotiated contracts with vendors, achieved significant cost savings.
Managed contractors to expedite necessary repairs.
Developed preventative maintenance plans; extended lifespan of equipment.
Reduced downtime with proactive facilities management.
Conducted regular risk assessments to maintain a safe working environment.
Improved office efficiency by streamlining facilities management processes.
Spearheaded strategic initiatives that improved operational efficiency and generated cost savings.
Developed robust relationships with key stakeholders to support project success.
Instituted compliant policies and procedures aligned with regulatory mandates.
Formulated innovative approaches to increase customer acquisition and enhance revenue streams.
Streamlined supply chain management, ensuring timely delivery of products.
Directed complex projects to successful completion.
Improved company performance by streamlining operational processes.
Managed crisis situations with strategic planning.
Identified market trends, leading to business expansion opportunities.
Oversaw financial operations for fiscal control and profitability.
Monitored operations to assess and highlight results.
Identified and resolved operational issues impacting productivity, performance or profitability.
Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
Collaborated with vendors and suppliers to secure advantageous contracts for large-scale events with over 500 attendees.
Executed comprehensive risk management protocols to guarantee event safety and efficiency.
Strategised attendee engagement activities to heighten event experience.
Negotiated contracts with suppliers, securing best value for money.
Prepared comprehensive reports on post-event results
Coordinated with vendors for seamless execution of services.
Scheduled meeting agendas leading to productive discussions.
Led post-event evaluation, improving future performance.
Developed new business relationships by networking with industry professionals.
Devised strategic plans for revenue generation whilst aligning with company objectives.
Cultivated a high-performance team environment through effective leadership skills.
Identified potential clients for business expansion opportunities.
Secured new business opportunities by cultivating strong relationships with potential clients..
Identified market trends, resulting in enhanced product offerings.
Fostered client relationships, leading to increased brand loyalty.
Managed key accounts, ensuring high levels of customer satisfaction.
Unveiled new revenue streams through diversification strategies.
Identified different areas to evaluate potential impact of new research findings for maximum ROI.
Drew on understanding of key markets to push development of business strategies.
Designed strategies to contribute and enhance seamless workflows across different teams and departments.
Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
Conducted regular market assessments to stay current on trends and maintain readiness for changes.