Mohamed Yasin Larbi
Sales and Sponsorship
Dubai
Summary
With 6 years of experience in sales and customer service, I possess a robust ability to understand customer needs, boost sales, and build lasting relationships. My expertise includes teamwork, adaptability, problem-solving, and attention to detail. Committed to enhancing customer experiences with positivity and professionalism, I am eager to contribute my skills and passion to a dynamic team, where I can continue to grow and make a positive impact.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Customer Service Executive
Global Mic Organization
12.2023 - Current
- Conduct outreach and engage with potential attendees for events
- Successfully convinced individuals to participate in events such as Abu Dhabi Corporate Game, DriftX, GMIS
- Implement forward-thinking strategies to address customer needs and resolve concerns
- Respond promptly to inquiries about products, services, and company information
Client Relations Manager
Tone Design Studio
10.2022 - Current
- Managed a constant flow of customer calls with minimal wait times
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies
- Developed strong relationships with clients through regular communication and personalized attention.
Sales Team Leader
Expo 2020
09.2021 - 03.2022
- Motivated sales team to exceed sales quotas through friendly competition and incentive programs
- Demonstrated products and answered questions for prospective customers
- Assisted customers with product selection through carefully curated questions
- Developed strong and lasting rapport to improve customer service and retain valued clients
Sales Consultant
Ferrari World Abu Dhabi
01.2018 - 03.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Maximized customer retention by resolving issues quickly
- Maintained organized, presentable merchandise to drive continuous sales
- Provided sales and customer service assistance to walk-in traffic
Education
Bachelor of Science - Mechanical Engineering
Abu Dhabi University
01.2015 - 01.2021
Skills
Teamwork & Collaboration
Customer Service
Adaptability and Flexibility
Problem-Solving
Decision Making
Attention to Detail
Timeline
Senior Customer Service Executive
Global Mic Organization
12.2023 - Current
Client Relations Manager
Tone Design Studio
10.2022 - Current
Sales Team Leader
Expo 2020
09.2021 - 03.2022
Sales Consultant
Ferrari World Abu Dhabi
01.2018 - 03.2018
Bachelor of Science - Mechanical Engineering
Abu Dhabi University
01.2015 - 01.2021
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