Mohammad Aamir
Dubai
Summary
Strategic Learning & Development and Human Resources professional with 10+ years of experience in luxury hospitality across globally recognized brands including Hilton, Waldorf Astoria, Jumeirah, Accor, Marriott, The Leela, and FIFA World Cup operations. Currently serving as a Complex Assistant Learning & Development Manager for a multi-property portfolio, driving people development, engagement, compliance, and performance excellence.
Known for integrating operational insight with HR and L&D strategy to deliver high-impact training programs, strengthen leadership capability, and build inclusive, high-performance cultures. Demonstrates proven expertise in stakeholder management, workforce scalability, pre-opening environments, and aligning learning initiatives with organizational and business objectives.
Overview
12
12
years of professional experience
Work History
Complex Assistant Learning & Development Manager
Hilton Dubai Al Habtoor City, V Hotel Dubai Curio Collection by Hilton, Al Habtoor Palace
01.2026 - Current
- Supported the Complex Learning & Development Manager in executing the learning strategy across multiple hotels within the complex
- Managed and delivered onboarding, leadership, brand, and mandatory compliance training programs
- Oversaw Learning Management System (LMS), training records, audits, and brand compliance requirements
- Partnered with department heads to conduct training needs analysis and support performance development plans
- Coordinated cross-property training initiatives, facilitators, budgets, and training calendars
- Monitored training effectiveness, engagement, and continuous improvement initiatives
- Strengthened Forbes Travel Guide service excellence at Al Habtoor Palace by preparing teams for evaluations and embedding five-star luxury service behaviours
Complex Learning and Development Executive
Hilton Dubai Al Habtoor City, V Hotel Dubai Curio Collection by Hilton, Al Habtoor Palace
11.2023 - 12.2025
- Implemented learning & development programs aligned with brand standards and business objectives
- Delivered onboarding, orientation, and mandatory compliance training across departments
- Managed Learning Management System (LMS), training records, and audit documentation
- Coordinated training calendars, attendance tracking, and post-training evaluations
- Partnered with department heads to identify training needs and support performance improvement
- Supported leadership development, service culture, and continuous learning initiatives
- Integrated Forbes Travel Guide service expectations at Al Habtoor Palace through targeted training delivery, behavioral reinforcement, and service quality monitoring
Complex Learning and Development Coordinator
Hilton Dubai Al Habtoor City, V Hotel Dubai Curio Collection by Hilton, Al Habtoor Palace (LXR Hotels & Resort)
02.2023 - 11.2023
- Coordinated learning & development programs across multiple hotels within the complex, ensuring brand and Hilton standards compliance
- Supported onboarding, orientation, and mandatory training for new hires across departments
- Maintained accurate training records, LMS updates, and compliance documentation
- Assisted in organizing leadership programs, workshops, and brand trainings with internal and external facilitators
- Partnered with department heads to identify training needs and support performance development initiatives
- Provided day-to-day administrative and logistical support to the L&D function across the complex
- Supported Forbes Travel Guide service standards implementation at Al Habtoor Palace through training coordination, audit readiness, and reinforcement of luxury service protocols
Cluster Duty Manager
Accor Group
02.2022 - 01.2023
- Led pre-opening and tournament operations for Accor-managed residences during FIFA World Cup 2022
- Managed large-scale accommodation operations for 1,500+ rooms, ensuring service quality and operational readiness
- Supervised and coordinated a workforce of 250+ employees across multiple locations and shifts
- Delivered effective guest relations and service recovery, resolving escalated issues to ensure high guest satisfaction
- Applied strong project and operations management skills to execute complex hospitality services seamlessly
Front Office Supervisor
Jumeirah Messiah Beach Hotel & Spa
02.2020 - 12.2021
- Supervised Front Office operations while performing Acting Duty Manager responsibilities, ensuring seamless guest service and operational efficiency
- Managed daily hotel operations, guest relations, service recovery, and interdepartmental coordination during assigned shifts
- Handled VIP arrivals, escalated guest complaints, and incident management in line with luxury brand standards
- Supported team scheduling, performance monitoring, and compliance with SOPs, policies, and safety procedures
Front Office Supervisor (Pre - Opening)
Waldorf Astoria Dubai International Financial Centre
02.2019 - 02.2020
- Supervised, coached, and developed Front Office team members, fostering a high-performance culture aligned with True Waldorf Service standards
- Played a key role in pre-opening operations including procurement, inventory control, budgeting support, vendor coordination, and SOP & policy development
- Led service recovery and resolved guest concerns in person, ensuring exceptional guest satisfaction and compliance with Forbes standards
- Supported operational readiness by establishing processes, training standards, and quality benchmarks prior to hotel opening
Cluster Front Office Supervisor (Pre-opening)
Jumeirah Hotels & Resorts (Zabeel House Mini, Zabeel House Al Seef, and Al Seef Hotel.)
02.2018 - 02.2019
- Key member of the pre-opening team for Zabeel House, Zabeel House Mini Al Seef, and Al Seef Hotel, overseeing cluster Front Office operations
- Led Front Office recruitment and training to build high-performing teams focused on personalized guest service
- Drove team performance to consistently exceed monthly service and operational targets
- Delivered PMS OPERA training and ensured compliance with SOPs and P&P, supporting continuous process improvement
Guest Service Associate
Hilton Hotels & Resorts
02.2016 - 02.2018
- Expertly managed front desk operations, ensuring smooth check-in and check-out for both FIT and group reservations
- Reviewed, corrected, and maintained reservation accuracy to prevent booking discrepancies and service issues
- Delivered high levels of guest satisfaction by proactively anticipating needs and resolving concerns efficiently
- Handled back-office operations including guest database (CID), telephone systems, and departmental requisitions
Guest Service Associate
The Leela Palaces, Hotels & Resorts
08.2014 - 02.2016
- Delivered exceptional guest service at front desk, ensuring seamless check-in and check-out experiences
- Handled guest inquiries, requests, and complaints professionally to maintain high satisfaction scores
- Managed reservations, room allocations, billing, and cashiering in line with hotel SOPs
- Coordinated with housekeeping, concierge, and other departments to ensure smooth guest stays
- Maintained accurate guest records and ensured compliance with brand and operational standards
- Supported upselling, service recovery, and loyalty program enrollment initiatives
INTERNSHIP
Marriot Hotels And Resorts
01.2014 - 06.2014
- Completed a six-month cross-functional internship across Front Office, Food Production, F&B Service, and Housekeeping
- Supported guest reception and engagement to deliver a welcoming and service-focused experience
- Assisted with reservation systems, room availability control, and room assignment processes
- Responded efficiently to guest requests and inquiries, ensuring timely service delivery
- Followed health, safety, and hygiene standards to maintain operational and guest safety compliance
Education
Bachelor in Hotel Management & Catering Technology (BHMCT) -
IHM - Institute of Hotel Management
MeerutSkills
- Learning & Development Strategy Execution
- Human Resources Operations & Support
- Talent Development, Engagement & Retention
- Training Needs Analysis (TNA) & Facilitation
- New Hire Orientation & Onboarding Programs
- Leadership Development & Brand Standards Training
- Employee Relations & Performance Support
- Pre-Opening Operations & Change Management
- Compliance, Statutory & Mandatory Training
Accomplishments
- 🏆 Social Ambassador Award (2024) – Employee Excellence Awards, Al Habtoor Group (Group-wide recognition across all business units worldwide)
- Multiple-time recipient of Gold and Silver Employee of the Month awards for outstanding performance and engagement
LANGUAGES
Hindi
Urdu
English
Timeline
Complex Assistant Learning & Development Manager
Hilton Dubai Al Habtoor City, V Hotel Dubai Curio Collection by Hilton, Al Habtoor Palace
01.2026 - Current
Complex Learning and Development Executive
Hilton Dubai Al Habtoor City, V Hotel Dubai Curio Collection by Hilton, Al Habtoor Palace
11.2023 - 12.2025
Complex Learning and Development Coordinator
Hilton Dubai Al Habtoor City, V Hotel Dubai Curio Collection by Hilton, Al Habtoor Palace (LXR Hotels & Resort)
02.2023 - 11.2023
Cluster Duty Manager
Accor Group
02.2022 - 01.2023
Front Office Supervisor
Jumeirah Messiah Beach Hotel & Spa
02.2020 - 12.2021
Front Office Supervisor (Pre - Opening)
Waldorf Astoria Dubai International Financial Centre
02.2019 - 02.2020
Cluster Front Office Supervisor (Pre-opening)
Jumeirah Hotels & Resorts (Zabeel House Mini, Zabeel House Al Seef, and Al Seef Hotel.)
02.2018 - 02.2019
Guest Service Associate
Hilton Hotels & Resorts
02.2016 - 02.2018
Guest Service Associate
The Leela Palaces, Hotels & Resorts
08.2014 - 02.2016
INTERNSHIP
Marriot Hotels And Resorts
01.2014 - 06.2014
Bachelor in Hotel Management & Catering Technology (BHMCT) -
IHM - Institute of Hotel Management