Mohammad Abdul Hafeez

Seasoned IT expert with a concentration on server management, networking, and security. Demonstrated success in systems installation, configuration, and upgrades, alongside strong capabilities in voice and wireless management. Experienced in implementing endpoint management and firewalls to bolster security measures. Dedicated to applying technical knowledge to optimize IT operations and foster innovation.

• PALYING CRICKET ,COOKING.

• Date of birth: 07-7-1993
• Gender: M
• Nationality: Indian

- Administer various departments and provide reports to the General Manager for development purposes.

- Configure and maintain MITEL for voice services, utilizing guest phones with Cisco SIP setup.

- Manage Office 365 Exchange for emails and Microsoft Teams for the entire group.

- Oversee hotel applications including Opera PMS and S&C, Micros Simphony, Infor Sun systems, Prologic WebPaytrax, Sky Jana Material Control, Vision Online (Assa Abloy Hospitality), LG Procentric, Nevotek VIP suite (voicemail, call accounting, and billing).

- Responsible for network design, implementation, and maintenance services.

- Install, maintain, and troubleshoot Aruba Wireless Controllers and access points.

- Manage data center servers and core IT systems—including Mitel routers, core switches, Antlab HSIA, voice gateways, Fortinet firewall, and Netapp storage.

- Control IT inventory, schedule replacements, and manage asset disposal formalities.

- Provide support to users for day-to-day issues, application training, and authorizations for software.
- Configure and test new hardware or software prior to deployment.

- Configure and manage multifunction printers, assess usage, and implement cost reduction procedures.

- Ensure computer hardware safety and compliance with Cristal OHSMS frameworks.

- Create backup schedules, disaster recovery plans, and conduct compliance testing of internal IT controls.

- Collaborate with different functional groups for IT project tasks and issues.

- Liaise with vendors for various hardware and software requirements.
- Draft Service Level Agreement (SLA) requirements and negotiate terms with vendors and key account managers

- Regularly evaluate Etisalat services to identify the best packages and service offerings.

- Run scan schedules and apply updates on all systems through Forti EDR to protect against vulnerabilities.

- Oversee the hotel CCTV system's functionality and ensure compliance with regulatory authority guidelines, including attending ADMCC routine inspections.

- Create and amend various Standard Operating Procedures (SOPs), software guides, and user forms to facilitate IT services.

- Attend training sessions and implement occupational safety procedures within the department in accordance with hotel OSH policy


**AL MASSA GROUP OF HOTELS**  
AI Ain, Abu Dhabi, UAE

**IT System Administrator**  
Nov 2018 to March 2023

As a System Administrator, I supported the IT Department and reported to the IT Manager. I assisted in maintaining IT systems for seven properties of Al Massa Hotels across the UAE and Oman.

**Key Contributions:**

- Stabilized, expanded, and protected client networks and PC environments.
- Integrated HRMS systems across group hotels for central management.
- Developed extensive documentation on troubleshooting methods and tools for effective issue resolution.
- Trained employees across departments on network operations, log-in procedures, permissions, security, and software usage.
- Upgraded CCTV systems from analog to IP with EMC storage and Infortrend VMS.
- Installed an economical wireless solution at 60 key properties in 3 days.
- Configured and troubleshot various hardware and software.
- Provided L1 support to end users for desktop hardware, software troubleshooting, printers, and email.
- Managed IDS & Fiesta for the Front Office, Prolific, Touche for POS, Saflok for keycards, SMATV, CCTV, and other hospitality-based software.
- Maintained IP-based Tiger TMS voice and data network and Avaya IP Office PABX.
- Administered and installed Kaspersky endpoint security across all computer systems.
- Investigated and diagnosed network problems, collected IT usage stats, and made recommendations for improving company IT systems.
- Managed electronic door locks and safes, assisting with computerized management.
- Supported the HR department on HRMS Software and provided user authorizations, training new staff on various software.
- Applied patches in accordance with company procedures.
- Managed email configurations, quotas, and troubleshooting accounts in Microsoft Outlook.
- Oversaw group websites, applying updates as needed per marketing requirements.
- Secured and assigned file servers to users, optimizing file storage and connectivity.
- Maintained documents, reports, and forms, and managed IT inventory, reporting to the manager and coordinating with vendors.
- Developed various SOPs, IT reports, and presentations for management review.